HAPPY TICKETS. HAPPY TECHS.
Every Ticket Deserves Closure
When IT issues pile up, productivity slows down - for everyone. With ScreenConnect Remote Support & Access, techs can troubleshoot in the background, resolve issues faster, and keep users happy - no interruptions, no waiting room.
From Queue to Closure: The Lifecycle of a Ticket with ScreenConnect
ScreenConnect shortens the distance between assigned and resolved - accelerating outcomes for techs and users alike. From first click to final fix, ScreenConnect helps tickets skip the waiting room and head straight to their happy place.
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Unassigned
Where every ticket’s story begins.
Tickets pile up. Users wait. The clock ticks. But with ScreenConnect Remote Support, your techs can jump in the moment a request comes through - no chasing, no delay, just instant connection.
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In Progress
The magic happens behind the scenes.
Once connected, techs can use patented features like Backstage to troubleshoot quietly in the background. The end user keeps working while the fix gets done - fast, frictionless, and interruption-free.
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Resolved
The happy place - achieved.
The issue’s fixed, the tech moves on, and the Ticket? Finally at peace. With fewer open cases, happier users, and faster close times, your support team becomes the calm in the IT storm.
No More Waiting Room Drama
Because your tickets deserve better than endless hold music.
ScreenConnect helps techs take action instantly - connecting, diagnosing, and resolving issues faster than ever. Less waiting, fewer headaches, and much happier endings for tickets and techs alike.
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Skip the Access Headaches
Secure access shouldn't be another ticket in the queue. ScreenConnect Privileged Access automates privileged access requests while protecting credentials, so technicians get the access they need without slowing down the work. -
Get the Full Picture
Sometimes seeing really is solving. ScreenConnect View gives technicians a live look through the end user's mobile camera, helping resolve issues remotely and keeping unnecessary site visits off the calendar. -
From Alert to Action
ConnectWise RMM pairs intelligent automation with ScreenConnect's remote access, so you can patch, script, troubleshoot, and resolve issues without skipping a beat.
The Reviews Are In: Tickets Aren’t the Only Ones Happy
When techs work faster, users stress less - and it shows.
From TrustRadius to G2, ScreenConnect keeps earning top honors for performance, ease of use, and customer satisfaction. Real users agree: faster connections make everyone’s day a little better.
See IT Clearly with ScreenConnect View
Sometimes a picture really does solve it faster. With ScreenConnect View, techs can use a mobile device camera to see exactly what the end user sees - no guesswork, no drama, just quick resolutions in real time.
Discover ScreenConnect View »
