ScreenConnect Remote Support™
Lightning-fast doesn’t mean light on features. Frictionless support doesn’t mean weak security. And easy-to-use doesn’t mean unable to serve a global enterprise. Over 75,000 companies choose ScreenConnect Remote Support because they want it all—without compromise.
Always available to keep your business running smoothly.
Trusted by global tech teams worldwide to manage countless devices.
Top-tier reliability and seamless ease of use.
Resolve issues at any time without having to coordinate with end users.
Work silently: Troubleshoot and maintain systems in the background without user interruption
Essential tools: Access Command Prompt, PowerShell, computer management, Registry Editor, Event Viewer, and services
Secure file management: View and transfer files and folders securely in the background
Boost productivity: Perform updates and routine maintenance discreetly, keeping end-users productive while you resolve issues
Manage, maintain, and optimize devices remotely with ease.
View and manage processes, software, event logs, and services with one-click access
Perform remote actions to resolve issues swiftly
Keep systems running smoothly without physical presence
Find quick solutions using the end-user's mobile camera. Troubleshoot, fix, and guide installations effortlessly.
Zero-download camera sharing: Connect instantly via SMS or secure link to access the end user’s mobile camera
Remote support for any device: From disconnected devices to home Wi-Fi routers, expand your team's ability to fix anything remotely
Real-time guidance: Provide visual support and instructions, turning end users and junior techs into on-site field experts and reducing travel time and costs
Access and share essential scripts and executables easily during sessions for efficient, collective problem-solving. Ensure your team has the tools they need, whenever they need them.
Administrators can upload new tools available to any host, anywhere
Run tools on remote machines without installation, saving drive space
Manage tools from the shared toolbox with ease, ensuring all technicians have access
Gain comprehensive insights and keep track of your entire IT environment effortlessly.
View all devices with installed agents, monitor their status, and track user activity
Automatically record sessions for extended auditing, with videos available in space-efficient formats for easy download and review
Generate detailed reports for training, analysis, compliance, and accountability
Connect to any managed endpoint instantly, minimizing wait times and maximizing efficiency. Once connected, everything loads as quickly as you expect it to.
Configure everything from host pages to guest clients. Add extensions and triggers to streamline workflows and boost productivity.
ScreenConnect Remote Support enables technicians to connect to endpoints instantly and resolve issues without user interruption. Built-in tools like Backstage, Toolbox, and Advanced Machine Management support faster diagnosis and resolution, helping organizations meet service level expectations and reduce overall ticket volume.
Yes. Support sessions can be launched using a link sent via SMS or email, with no downloads required for mobile camera sharing through ScreenConnect View™. This simplifies the connection process for end users and allows technicians to begin troubleshooting quickly.
ScreenConnect includes extensive customization capabilities, including branded host and guest interfaces, shared technician toolboxes, and configurable session behaviors. The platform supports extensions and session triggers to align with internal workflows and business requirements.
Yes. ScreenConnect integrates with major leading ITSM platforms to streamline ticket management, session control, and data synchronization between systems.
By providing tools that support silent troubleshooting, script automation, and cross-platform access, ScreenConnect helps IT teams resolve more issues remotely and with fewer manual steps. This enables improved team productivity and can reduce the need for staffing increases as service demands grow.
Discover why ScreenConnect is the go-to solution for IT pros. Start your free trial or book a demo now to see how seamless, secure, and efficient remote support can be. Be the IT hero who keeps systems running smoothly every day.
