ScreenConnect pricing plans

Affordable plans with unmatched remote access and support.

One

Ideal for individual use with a small number of machines

$

USD

28
 per month / billed annually

 Single license restriction

Plan includes:

  • Multi-monitor support
  • In-session chat
  • Remote support
  • File transfer
  • Remote printing
  • Remote toolbox
  • Mobile technician support
  • Branding & customization
  • 1 session limit
  • 10 unattended access agents
Standard

Ideal for teams supporting groups of users

$

USD

43
  per month / billed annually

  Per concurrent tech

Plan includes:

Everything in One +

  • Backstage
  • Remote command line
  • Wake-on-LAN
  • Session recording
  • VoIP audio
  • Support iOS and Android mobile guest clients
  • Up to 3 sessions per tech
  • Unlimited unattended access agents
Premium

The ultimate business solution to proactively manage and monitor devices

$

USD

53
  per month / billed annually

  Per concurrent tech

Plan includes:

Everything in Standard +

  • Video auditing
  • Generate custom reports
  • Remote diagnostics toolkit
  • Remote camera sharing (View)
  • Up to 10 sessions per tech
One

Ideal for individual use with a small number of machines

$

USD

36
 per month / billed monthly

 Single license restriction

Plan includes:

  • Multi-monitor support
  • In-session chat
  • Remote support
  • File transfer
  • Remote printing
  • Remote toolbox
  • Mobile technician support
  • Branding & customization
  • 1 session limit
  • 10 unattended access agents
Standard

Ideal for teams supporting groups of users

$

USD

56
  per month / billed monthly

  Per concurrent tech

Plan includes:

Everything in One +

  • Backstage
  • Remote command line
  • Wake-on-LAN
  • Session recording
  • VoIP audio
  • Support iOS and Android mobile guest clients
  • Up to 3 sessions per tech
  • Unlimited unattended access agents
Premium

The ultimate business solution to proactively manage and monitor devices

$

USD

66
  per month / billed monthly

  Per concurrent tech

Plan includes:

Everything in Standard +

  • Video auditing
  • Generate custom reports
  • Remote diagnostics toolkit
  • Remote camera sharing (View)
  • Up to 10 sessions per tech

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One

Standard

Premium

One

Standard

Premium

Key features

Unattended agents per license

10 Unlimited Unlimited

# of simultaneous sessions/per tech

1 3 10

Remote command line

Wake-on-LAN

Host chat

Toolbox

Backstage

Video auditing

Join sessions from a mobile device

Connect to IOS and Android mobile devices

Host Pass

Logon session switching

Sound capture

Custom branding of logos, images, and text

Session Management

Remote diagnostics toolkit

MSI packages available for mass deployment

Agent deployer

Dynamically manage and group sessions

Trigger actions based on session events

In-Session

Elevate a support session to control UAC dialogs

Multi-monitor support

Remote printing

Store and encrypt a single set of credentials within the host client

Pause the guest's keyboard and mouse control

File transfer

Drag and drop file transfer

Security & Privacy

Granular access management in order to protect devices

AES-256 bit encryption

Multiple options to manage consent

Audit reports

Integrate with third-party user sources like LDAP, SAML, OAuth, and other SSO providers

Two-factor authentication

Brute force prevention

Blank guest monitor

Integrations

ConnectWise Access Management™

ConnectWise View™

SmileBack™, a ConnectWise solution

ConnectWise PSA™

ConnectWise Automate™

Zendesk

FreshDesk

Acronis

Extensions

Support

Knowledge base

Videos and tutorials

Community forum

Email support

Phone support

FAQ's

1. How does licensing work?

Answer: ScreenConnect offers both concurrent and agent-based licensing. Concurrent tech licenses allow multiple technicians to connect to sessions simultaneously, while agent-based licenses limit the number of access agents that can be installed.

2. What is the difference between Remote Support and Remote Access?

Answer: Remote Support licenses are more comprehensive and include remote support, remote access, and remote meeting solutions. Remote Access licenses are solely for remote access capabilities.

3. How can I determine the type of license I have?

Answer: Your licenses are displayed on the instances page of your cloud portal. If you have multiple licenses listed, each will have a unique instance ID, indicating different license types.

4. How do I change my license for an instance?

Answer: To add or change a license type, navigate to the instances page on your cloud portal and follow the provided instructions.

5. Where can I view my transaction history?

Answer: Your account activity, including transaction history, can be viewed on the billing page of your cloud portal.

6. What should I do if I receive a "Waiting for free license" message when joining a session?

Answer: This message indicates that you may have reached the technician license or session limits for your subscription. Try closing a session or two to resolve the issue. If the problem persists, please contact our support team for assistance.

7. Are there self-hosted options available?

Answer: Yes. For additional questions or information about self-hosted options, please contact us at screenconnectsales@connectwise.com or call 919.532.0022 x1.

8. Is there a free single-user license available?

Answer: Yes. If you're just starting out, we offer a free single-user license. Get started here.