Simple, Secure Privilege Management for 4,000 Endpoints
R.K. Black, Inc. has delivered office technology and managed IT services across Oklahoma, Kansas, and Missouri for 70+ years. Family-owned and community-minded, the firm supplies copiers, printers, and tailored IT solutions while giving 10 % of profits back to local charities.
Reliable by Design: How ScreenConnect Supports Wipfli’s Nationwide IT Operations
After stripping admin rights from 4,000 endpoints, R.K. Black’s 16-person+ service desk leaned on a standalone PAM tool that was pricey and slow. Techs juggled multiple windows to approve every request, and each new client forced the team to buy another round of licenses.
The team replaced that siloed product with ScreenConnect Privileged Access—the PAM module built into the remote-support console technicians already use every day. A customized Microsoft Teams notification surfaces each request with a quick jump back to Privileged Access for approval, while built-in audit logs record every action automatically.
Spend fell to roughly a quarter of the previous cost, most requests close in under a minute, and silent blocks stop risky executables daily—freeing time and budget to add clients without extra complexity.
Justin Bloomfield | Project Engineer / System Engineer
“The One constant”: A trusted platform across a career
Justin has worn plenty of hats in his eight years at R.K. Black—network projects, server rollouts, cloud migrations. Two years ago, he moved in-house, took charge of every RMM tool, the ConnectWise PSA, and a Rewst-powered automation stack.
“We’ve had ScreenConnect ever since I’ve been here,” he laughs, “and in my opinion it’s the best remote-access solution I’ve seen.” So when his account rep mentioned ScreenConnect Privileged Access, Justin saw a chance to fold privilege control into the console his techs already lived in.
Rules First, Requests Second
Justin’s first move was to rebuild his library of elevation rules inside Privileged Access. “The more rules we create, the fewer one-off requests our techs ever see,” he explains. Those upfront guardrails now auto-approve common tasks, keep the queue light, and account for much of the day-to-day time savings the team experiences.
One Click, One Console
Bringing the workflow together took real ingenuity. After a quick consult with the ScreenConnect support team, Justin migrated hundreds of legacy rules on his own—a heavy lift that set the stage for everything that followed. He then built a custom Microsoft Teams card linking each request straight back to Privileged Access. Now, a single-pop guides to the decision screen and logs every step for audit. “Most requests clear in under a minute—no password pastes, no tab-hopping,” Justin notes.
Quiet Protection, Visible Value
ScreenConnect Privileged Access also shields users from risky clicks. When Windows halts a questionable elevation with a UAC prompt, Privileged Access captures the event, opens up a ticket, and prompts the help desk to check in with the employee—turning potential trouble into a quick learning moment. “It’s silent in the background, preventing potential disasters,” Justin says. These silent saves happen hundreds of times each month, without fuss or downtime.
A Single Word: “Necessity”
Moving to Privileged Access cut R.K. Black’s PAM spend to roughly one-quarter of what it had been, but Justin values something else even more: confidence. “It gives me peace of mind because users have a much harder time doing something they shouldn’t.” Asked to sum up the change in one word, he doesn’t hesitate: Necessity. For a team that now clears requests in seconds, spends less, and sleeps easier, that says it all.
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