ScreenConnect is a web application. Once installed in your environment of choice, the centralized tool can be accessed by your entire team anywhere there is an Internet connection.
The first step is choosing the right machine for your install. Since ScreenConnect is a web application, choose a reliable, stationary machine that's central to your team.
Your ScreenConnect becomes the central access point for facilitating connections and managing sessions. No additional software is needed; no firewall changes are necessary. Everything is delivered from Your ScreenConnect.
Let's take a look at how a remote support session works.
Guest (Customer) Contacts Support
When a customer experiences a problem, they reach out to tech support through email, phone, smoke signals, basically any way they can.
Host (Technician) Creates a Session
The saintly support tech fields the request and solves the problem by:
Guest Joins Session
Guest Receives Client
Clients are deployed on-demand, so no prior setup is required.
Host Connects to Guest
Remote support client is deployed on-demand to host from Your ScreenConnect.
Host Can Now Control Machine
The host can see the guest machine and control the keyboard and mouse. The host also has access to various tools such as reboot, file transfer, toolbox, clipboard, and dozens more.
Guest Problem Resolved
Guest computer is fixed, the client is automatically removed, and the world is good again.
Once installed, Your ScreenConnect application provides remote access capability. This allows technicians to create a custom installer package that can be distributed to machines to create a persistent connection.
Create a New Installer File
Log in to Your ScreenConnect installation. Use the 'Build Installer' button to create an unattended client that you can then deploy.
Distribute the Client
Take the client you created and distribute it to customers via email, Group Policy, support sessions, your website, or other methods.
Client is Installed
Once distributed, the clients can be installed on the target machines. Once installed, the clients establish a secure connection back to Your ScreenConnect.
Clients Funnel as They Call Back
Each client will follow the rules you establish, organizing themselves into groups/folders for management and easy access.
One-Click to Join Session
Host (technician) logs into Your ScreenConnect, clicks on the remote access session, and is instantly connected to the target device.
ScreenConnect includes a meeting component as well. The use model of meetings is very similar to remote support, allowing different groups to share and view screens.
Host Wants to Create a Meeting
To get started with a ScreenConnect meeting, the presenter needs to log in to Your ScreenConnect.
Log In and Create the Meeting
The host can quickly start a meeting by choosing the 'Create Meeting' button on the Host Page.
Invite Guests (Participants)
Invite guests directly from ScreenConnect using the 'Invite' button. Optionally, grab the link and send it out as a calendar invite using your favorite application.
(Several invitation types are available.)
Guests Join Your Meeting
Guests can join sessions by entering the provided code or by simply clicking on a link.
Everyone Loves Your Meetings
ScreenConnect has no pre-defined limits on the number of guests. ScreenConnect meetings can be accessed from a computer, laptop or mobile device.
We spent a lot of time working on this demo before Apple canned Flash. We didn't want to throw it away, so it's here as our legacy to Flash.
So spin the wheels, hover over the objects, and have fun watching our demo! (Voice over provided by famous grade-school teacher).