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How ScreenConnect Works
ScreenConnect is a web application. Once installed in your environment of choice, the centralized tool can be accessed by your entire team anywhere there is an Internet connection.
Install ScreenConnect Somewhere, Anywhere
The first step is choosing the right machine for your install. Since ScreenConnect is a web application, choose a reliable, stationary machine that's central to your team.
Q: Which of these options works for hosting ScreenConnect?
Server or VM
Virtual Private Server
A: Any of them! ScreenConnect can be installed on a server, a cloud VPS, a VM, a desktop computer you have laying around, or a cheapo $20 dev board.
Everyone Uses the Central Web Application
Your ScreenConnect becomes the central access point for facilitating connections and managing sessions. No additional software is needed; no firewall changes are necessary. Everything is delivered from Your ScreenConnect.
Use ScreenConnect for Remote Support
Let's take a look at how a remote support session works.
Guest (Customer) Contacts Support
When a customer experiences a problem, they reach out to tech support through email, phone, smoke signals, basically any way they can.
Host (Technician) Creates a Session
The saintly support tech fields the request and solves the problem by:
- Logging into Your ScreenConnect
- Creating a support session
- Inviting the guest to the support session by one of many methods
Guest Joins Session
- Guest navigates to Your ScreenConnect
- Guest enters security code
- Guest clicks 'Join' button and is connected to the host
Guest Receives Client
Clients are deployed on-demand, so no prior setup is required.
- Guest does not have to be an admin
- Guest client is removed after session
Host Connects to Guest
Remote support client is deployed on-demand to host from Your ScreenConnect.
- Host does not need software installed prior to installation. The central web application manages everything.
Host Can Now Control Machine
The host can see the guest machine and control the keyboard and mouse. The host also has access to various tools such as reboot, file transfer, toolbox, clipboard, and dozens more.
Guest Problem Resolved
Guest computer is fixed, the client is automatically removed, and the world is good again.
Use ScreenConnect for Remote Access
Once installed, Your ScreenConnect application provides remote access capability. This allows technicians to create a custom installer package that can be distributed to machines to create a persistent connection.
Create a New Installer File
Log in to Your ScreenConnect installation. Use the 'Build Installer' button to create an unattended client that you can then deploy.
- Clients call back to Your ScreenConnect.
- Control over client naming convention
Distribute the Client
Take the client you created and distribute it to customers via email, Group Policy, support sessions, your website, or other methods.
Client is Installed
Once distributed, the clients can be installed on the target machines. Once installed, the clients establish a secure connection back to Your ScreenConnect.
Clients Funnel as They Call Back
Each client will follow the rules you establish, organizing themselves into groups/folders for management and easy access.
One-Click to Join Session
Host (technician) logs into Your ScreenConnect, clicks on the remote access session, and is instantly connected to the target device.
Use ScreenConnect for Remote Meetings
ScreenConnect includes a meeting component as well. The use model of meetings is very similar to remote support, allowing different groups to share and view screens.
Host Wants to Create a Meeting
To get started with a ScreenConnect meeting, the presenter needs to log in to Your ScreenConnect.
Log In and Create the Meeting
The host can quickly start a meeting by choosing the 'Create Meeting' button on the Host Page.
Invite Guests (Participants)
Invite guests directly from ScreenConnect using the 'Invite' button. Optionally, grab the link and send it out as a calendar invite using your favorite application.
(Several invitation types are available.)
Guests Join Your Meeting
Guests can join sessions by entering the provided code or by simply clicking on a link.
Everyone Loves Your Meetings
ScreenConnect has no pre-defined limits on the number of guests. ScreenConnect meetings can be accessed from a computer, laptop or mobile device.