ScreenConnect Remote Support Software Compatibility Options

Maximize Compatibility

 
Windows Logo

Windows

Apple Logo

Mac

Linux Logo

Linux

Android Logo

Android

iOS Logo

iOS

 

MICROSOFT WINDOWS

Windows is the most widely used operating system among consumers and businesses. ScreenConnect provides a diverse feature set that makes its compatibility with Windows one the best in the industry. Learn more about ScreenConnect System Requirements.

Remote Support Windows

Supported Operating Systems

  • Windows 2000 - Windows 10
  • Windows Server 2003 - 2012
  • 32- and 64-bit operating systems
Remote Support Technician and Guest

Techs and Customers

ScreenConnect supports both techs and customers who are running Windows.

Remote Access

Remote Access Client

We support several deployment methods of our unattended client for Windows, including .exe and .msi formats.

Host Remote Support Software

Hosting ScreenConnect

Windows is an excellent OS for hosting the ScreenConnect application.

  • UAC is fully supported
  • Reboot/reconnect in normal or safe mode
  • Non-admin users are not a problem

APPLE (MAC)

With a loyal following of customers from around the world, Apple's OS X is one of the fastest-growing operating systems. ScreenConnect provides a comprehensive feature set supporting Mac OS for both technicians and client machines. Find out more about ScreenConnect System Requirements.

Remote Support Mac

Supported Operating Systems

  • Mac OS X 10.7 Lion
  • Mac OS X 10.8 Mountain Lion
  • Mac OS X 10.9 Mavericks
  • Mac OS X 10.10 Yosemite
  • Mac OS X 10.11 El Capitan

Access, Support, Meetings

  • Access to all 3 use models

Techs and Customers

ScreenConnect supports both techs and customers who are running OS X.

Host Remote Support Software

Hosting ScreenConnect

The ScreenConnect application can be hosted on OS X.

LINUX

Linux is arguably the most popular server operating system and is growing every year. We love the penguin; from the start, ScreenConnect has supported Linux. We have added features with each release to further extend our support. Additional information is available in our ScreenConnect System Requirements.

Remote Support Linux

Supported Operating Systems

  • Ubuntu
  • OpenSUSE
  • Fedora
  • Red Hat Enterprise
  • CentOS
  • Most others
Remote Support Technician and Guest

Techs and Customers

ScreenConnect supports both techs and customers who are running Linux.

Remote Access

Remote Access Client

ScreenConnect has several methods for installing persistent clients on Linux.

Host Remote Support Software

Hosting ScreenConnect

Linux is a great OS for hosting the ScreenConnect application.

  • Remote Support
  • Remote Access
  • Remote Meeting

ANDROID

Android powered devices are dominating the mobile landscape. ScreenConnect provides comprehensive support so our customers can maximize the utilization of these devices.

Use Android to Provide Remote Support

ScreenConnect provides users the ability to control Mac, Windows, or Linux machines from an Android device and to provide support for certain Android devices. The ScreenConnect mobile client can be downloaded from the Google Play Store for free. Learn more about ScreenConnect and mobile devices.

Remote Support Android

Remote Support Features

  • Virtual mouse
  • Keyboard extension
  • Reboot and reconnect
  • Manage credentials
  • Chat
  • Central toolbox
  • Much more
Learn More
Remote Support Android

Support Android Devices

ScreenConnect provides full remote support for Android tablets and phones manufactured by Samsung. Technicians can view and control the device screen, chat with the customer, and access system information.

Customers who join a ScreenConnect session from their Samsung device will be directed to install the ScreenConnect for Samsung app from the Play Store.

Technicians Can:

  • Assist users with new apps
  • Terminate processes
  • Setup email accounts
  • Configure Wi-Fi settings
  • Troubleshoot issues
  • Invite other techs or vendors to assist
Nexus Remote Support

Non-Samsung Devices

While Samsung provides the most comprehensive access for ScreenConnect other devices can also be supported. Once connected to the session, technicians can chat with customers and access screen captures from the camera-roll to see the device.

iOS (iPhone, iPad, iPod)

ScreenConnect supports the use of all iOS devices by technicians to host a session and connect to Windows, Mac or Linux machines. The ScreenConnect mobile app can be downloaded from the App Store for free. Learn more about ScreenConnect and mobile devices.

Remote Support iPhone

Supported Operating Systems

  • iOS 5.1+ (iPad, iPhone, iPod)

Clients

  • Guest client: Meetings
  • Host client: Support and Access

Support Customers

Technicians can download our free app to utilize their iOS device to support Mac, Windows, or Linux machines.

Features

The ScreenConnect technician app features include chat, central toolbox and quality settings, and are growing with each version.

Internet Browsers

Our development team tests ScreenConnect in multiple environments to make sure your favorite browser is supported. Regardless of what browser is used by the technician or customer, we keep close tabs on new releases to make sure ScreenConnect is compatible with the latest and greatest.

Compatibility Browsers

Supported browsers

  • Chrome
  • Firefox 1.5+
  • Opera 9.2+
  • Safari 3.0+
  • Internet Explorer 8+

ADDITIONAL SCREENCONNECT RESOURCES

We have a variety of knowledge articles, videos and reference material that you might find useful: