Remote Access to Computer for Techs and IT Professionals

Remote Access

Remote access allows control and access of an unattended computer or server. Anyone from technicians to company employees can utilize remote access software for a variety of applications.

How Remote Access Works

Remote access, or an unattended connection, is a method of remote support where a persistent client is installed on a target device. The model distinguishes itself from remote support in that it does not require a third party to actively assist in enabling the connection.

Remote access is an effective means to connect to unattended servers, to regularly install updates on employee or customer computers, or to connect to virtual machines.

Step 1: Build Installer

From the host page, select the 'Build Installer' button to create the client.

Step 2: Deploy the Client

Clients can be deployed through Group Policy, manually, via the toolbox feature, or by other means.

Step 3: Organization

Set up folders and filters to organize your clients into easily managed groups.

Step 4: Join Sessions

Log in and connect to systems from anywhere in the world.

ScreenConnect and Remote Access

ScreenConnect is a remote access solution for establishing persistent connections with remote devices. The remote access clients are built to communicate specifically with Your ScreenConnect installation. The simple user interface provides the administrator full control to upgrade, rename or uninstall installations remotely.

Remote Access Clients

From the host page, click the 'Build Installer' button. You will then be prompted to create a name for how the client calls back once deployed.

1) Name the Client

Users can use environment variables, custom names, or a combination of these when naming sessions.

2) Choose a Client Type

ScreenConnect provides .msi and .exe for Windows, .pkg for Mac, and instructions for installing on Linux.

3) Client Deployment

Use Group Policy, email, your website, our toolbox feature for 1-click deployment, or any other option at your disposal.

4) Client Management

Through our UI, administrators can update, rename, uninstall, organize and secure remote access sessions.

Remote Access Security

ScreenConnect helps you keep all of your session information protected behind your corporate firewall, where you have complete control over security, access rights, audit history, and other related configurations.

We provide users granular control to meet your security needs. Our Remote Support Security page outlines in more detail the various security measures available.

AES-256 Encryption is used for all data passed between systems

Role-based security allows hosts to be organized and grouped according to security roles

Authentication is supported with Windows, Form, LDAP, two-factor and custom methods

Granular permissions can be set up to prevent access to specific groups of remote access sessions

Video auditing sessions are automatically stored on the server to ensure compliance

Branding and Customization

ScreenConnect gives you the ability to brand and customize your installation to a specific design aesthetic. Administrators can change icons, logos, and text strings, turn on or off certain functionality, and much more. Our Remote Support Branding and Customization page outlines in more detail many of these features.

Change the icon that appears in the task tray to represent your own brand

Customize the client color scheme from red and gray to any color combination you choose

Localize the language of the client application per your specific needs

Frequently Asked Questions

Remote access sessions have such a broad range of use models; here are some of the more frequent questions we are asked.

Can we install the client on unattended machines and have access even if no one is there to acknowledge the request?

Certainly; once the client is installed, it runs as a service. As long as the computer is powered on and has Internet access, you should be able to connect.

Certain machines have sensitive data; can we secure these so that only specific team members can access them?

Of course; role-based security in conjunction with the Manage Session functionality allows you to group sessions and then restrict access to certain roles.

I need to monitor certain machines; can I do this without disturbing the user?

ScreenConnect has customizations for requesting consent before connecting, automatic connections that alert the user that you are connecting, and unobtrusive connections for monitoring machine use.

Can I change the name used to identify the session after the client is installed?

This can be changed from the host page of the web application. There you can update, rename, and uninstall clients.