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Which ScreenConnect Cloud Package is Right For You?

Overview
License Type Concurrent Concurrent Concurrent Node-Level
Max Technician License Per Account 1 Unrestricted Unrestricted Unrestricted
# of Simultaneous Technicians Per License 1 1 1 Unlimited
# of Unattended Agents Per License 10 Unlimited Unlimited Varied
# of Simultaneous Sessions 1 3 10 Unlimited
Remote Access Feature Supported Feature Supported Feature Supported Feature Supported
Remote Support Feature Supported Feature Supported Feature Supported
Remote Meeting Feature Supported Feature Supported Feature Supported
Remote Command Line Feature Supported Feature Supported Feature Supported
Wake-on-LAN Feature Supported Feature Supported Feature Supported
Host Chat Feature Supported Feature Supported Feature Supported
Logon Session Switching Feature Supported Feature Supported Feature Supported
Sound Capture Feature Supported Feature Supported Feature Supported
VoIP Feature Supported Feature Supported Feature Supported
View/Control Samsung Android Devices Feature Supported Feature Supported
Limited Support for other Android Devices Feature Supported Feature Supported
Video Auditing Feature Supported

Session Management

Coded Sessions Feature Supported Feature Supported Feature Supported
Publicly Available Sessions Feature Supported Feature Supported Feature Supported
Email Invitations Feature Supported Feature Supported Feature Supported
MSI Packages Feature Supported Feature Supported Feature Supported Feature Supported
Organize Sessions Feature Supported Feature Supported Feature Supported Feature Supported
Remote Upgrades Feature Supported Feature Supported Feature Supported Feature Supported
Remote Uninstalls Feature Supported Feature Supported Feature Supported Feature Supported
Transfer Sessions Feature Supported Feature Supported Feature Supported
Session Notes Feature Supported Feature Supported Feature Supported Feature Supported
Timeline Feature Supported Feature Supported Feature Supported Feature Supported
Screen Preview Feature Supported Feature Supported Feature Supported Feature Supported
Custom Properties Feature Supported Feature Supported Feature Supported Feature Supported
System Summary Feature Supported Feature Supported Feature Supported Feature Supported

In Session

View and Mouse/Keyboard Control Feature Supported Feature Supported Feature Supported Feature Supported
UAC Control Feature Supported Feature Supported Feature Supported Feature Supported
Full Screen Feature Supported Feature Supported Feature Supported Feature Supported
Always On Top Feature Supported Feature Supported Feature Supported Feature Supported
Multiple Monitor Support Feature Supported Feature Supported Feature Supported Feature Supported
Select Monitor Feature Supported Feature Supported Feature Supported Feature Supported
Quality Level Control Feature Supported Feature Supported Feature Supported Feature Supported
Multi-Window, Multi-Monitor Feature Supported Feature Supported Feature Supported Feature Supported
Zoom and Scaling Feature Supported Feature Supported Feature Supported Feature Supported
Remote Printing Feature Supported Feature Supported Feature Supported Feature Supported
Send Ctrl+Alt+Del Feature Supported Feature Supported Feature Supported Feature Supported
Store/Pass Credentials Feature Supported Feature Supported Feature Supported Feature Supported
Reverse Screen Sharing Feature Supported Feature Supported Feature Supported Feature Supported
Suspend Guest Input Feature Supported Feature Supported Feature Supported Feature Supported
Blank Guest Monitor Feature Supported Feature Supported Feature Supported Feature Supported
Central Toolbox Feature Supported Feature Supported Feature Supported Feature Supported
Local Toolbox Feature Supported Feature Supported Feature Supported Feature Supported
File Transfer Feature Supported Feature Supported Feature Supported Feature Supported
Drag and Drop File Transfer Feature Supported Feature Supported Feature Supported Feature Supported
Right-Click, Copy, Paste File Transfer Feature Supported Feature Supported Feature Supported Feature Supported
Copy/Save Screen Feature Supported Feature Supported Feature Supported Feature Supported
Video Recording Feature Supported Feature Supported Feature Supported Feature Supported
Annotation Feature Supported Feature Supported Feature Supported Feature Supported
Participant List Feature Supported Feature Supported Feature Supported Feature Supported
Kick Participants off Meeting Feature Supported Feature Supported Feature Supported
Unlimited Meeting Participants Feature Supported Feature Supported Feature Supported

Customization

Change Text Feature Supported Feature Supported Feature Supported Feature Supported
Re-brand Images and Icons Feature Supported Feature Supported Feature Supported Feature Supported
Change Color Schemes Feature Supported Feature Supported Feature Supported Feature Supported
Integrate into Your Website Feature Supported Feature Supported Feature Supported Feature Supported
Language Localization Feature Supported Feature Supported Feature Supported Feature Supported
Add Service Disclaimers Feature Supported Feature Supported Feature Supported

Security

Role-Based Security Feature Supported Feature Supported Feature Supported Feature Supported
Option to Request Customer Consent Feature Supported Feature Supported Feature Supported Feature Supported
Option to Bypass Consent if User Logged Off Feature Supported Feature Supported Feature Supported Feature Supported
AES-256 Bit Encryption Feature Supported Feature Supported Feature Supported Feature Supported
Audit Reports Feature Supported Feature Supported Feature Supported Feature Supported
Secure Session Codes Feature Supported Feature Supported Feature Supported
LDAP Integration Feature Supported Feature Supported Feature Supported Feature Supported
Forms Authentication Feature Supported Feature Supported Feature Supported Feature Supported
2-Factor Authentication Feature Supported Feature Supported Feature Supported Feature Supported
Secured with SSL Certificate Feature Supported Feature Supported Feature Supported Feature Supported
Lock on Disconnect Feature Supported Feature Supported Feature Supported Feature Supported
Brute Force Prevention Feature Supported Feature Supported Feature Supported Feature Supported

Mobile

Android Technician Client Feature Supported Feature Supported Feature Supported Feature Supported
iOS Technician Client Feature Supported Feature Supported Feature Supported Feature Supported

Integrations

Surveys Feature Supported Feature Supported Feature Supported Feature Supported
Extensions Feature Supported Feature Supported Feature Supported Feature Supported

Support

Knowledge Base Feature Supported Feature Supported Feature Supported Feature Supported
Videos and Tutorials Feature Supported Feature Supported Feature Supported Feature Supported
Email Support Feature Supported Feature Supported Feature Supported Feature Supported
Phone Support Feature Supported Feature Supported Feature Supported Feature Supported
Community Forum Feature Supported Feature Supported Feature Supported Feature Supported

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