ScreenConnect joins the ConnectWise family!
We are incredibly excited to announce that ScreenConnect is now part of the ConnectWise.com®, LLC team. This allows us to combine our strengths to build innovative, easy-to-use, powerful solutions for our partners and growing community. Being part of the ConnectWise family provides our team unique resources to expand our commitment to community-driven innovation to benefit our customers and the markets we serve.
ConnectWise has a track record of delivering extraordinary solutions in the global marketplace to their partners, and this acquisition is yet another example of their larger, ongoing strategy to help technology companies – like ours – prosper.
This transition will cause minimal to no disruption to ScreenConnect services, partner relationships or innovation cycles, but rather position our company to grow and improve upon our current processes. The additional investment of funding and resources will quite simply allow us to extend our rapid development approach and scale our team in key areas to establish the ScreenConnect brand as one of the premier solutions in the market.
This is a big step forward for our team in achieving our goals. We certainly understand there will be lots of questions and concerns. Our goal, as always, is to be as transparent as possible and provide our community with timely updates on the transition as they become available. In the meantime, you are welcome to contact our sales team with any questions you may have.
Questions and Answers
01
What is ConnectWise Software’s background?
ConnectWise offers a comprehensive set of cloud and on-premises software solutions that provide the only holistic business management platform for technology companies. These integrated, complementary solutions help businesses sell, service, and support technology better.
02
Why is ConnectWise acquiring ScreenConnect?
ScreenConnect joining forces with ConnectWise is part of an ongoing, larger strategy to invest in and enhance product offerings to solve for end-to-end Managed Services, IT Operations Management and Service Delivery market needs.
03
Where can I learn more about the acquisition?
There are two great sites one on the LabTech website and the other on the ConnectWise website that provide a lot of background information.
04
How will this acquisition benefit ScreenConnect customers?
By leveraging the unique resources of ConnectWise, we are able to expand our commitment to community-driven innovation to benefit our existing customers and the markets we serve. ConnectWise has a track record of delivering extraordinary solutions in the global marketplace to their partners, and this acquisition is yet another example of their larger, ongoing strategy to help technology companies – like ours – prosper.
05
Will you be changing your name to ConnectWise?
No, ScreenConnect Software LLC will operate as a division of ConnectWise and the product will continue to be called ScreenConnect.
06
Is the free version of ScreenConnect, from LabTech, limited?
Yes. The free version includes lightning-fast unattended remote control. Features such as ad hoc support and meetings are not included in the complementary version.
07
How will this affect my service and support?
We will continue to deliver uninterrupted services and support – providing the same quality experience and service level agreements that our customers enjoy and expect from us.
08
Will the ScreenConnect team remain the same?
Yes, the team will remain the same as well as expand all business units through immediate investments.