LogMeIn (LMI) is a hosted (SaaS) based online solution. Many people utilize both their solutions as a way to provide ad hoc remote support, centralized remote access to machines, meetings, and similar functionality.
Their offerings are spread out over 14 unique product lines, each designed with a specific use model in mind. Their products often provide some overlap in functionality, which can be a little confusing when trying to choose which product(s) you will need for your use model.
ScreenConnect vs. LogMeIn Rescue
LogMeIn Rescue (LMIR) is widely recognized as the flagship product for LMI in regards to ad hoc remote support. Ad hoc sessions take place when there isn't a pre-installed client on the machine.
LMI's pricing is probably the most notable difference with LMI charging annually $1188/user, an additional $768 for mobile phone support, and additional fees for the pro account associated with using their mobile apps1, 2, 3.
Comparing features, performance, and compatibility the tools each have their areas of strengths and weaknesses. From our perspective LMI has a large focus on providing a molded solution for a specific use model; while our approach is more of a toolset that users can pick and choose from depending on their needs.
Probably the biggest technical difference is that ScreenConnect does not require a client to be installed on the customer or tech side. Users can interface with each other through the central web application and the client is deployed on-demand to both sides and removed after the session.
LogMeIn Rescue Feature Differences
While each product could conceivably list hundreds of potential features/functionality, the following are some of the items ScreenConnect provides that were noted as reasons for switching from LogMeIn to ScreenConnect by customers.
- Multiple session join options for guests including listed sessions
- Ability for tech to run support from Mac or Linux OS
- Ability to turn on/off host or guest mouse and keyboard control
- Conduct meetings with customers
- Set up a central, organized list of remote access machines
- Drag and Drop file transfer
- Extensive branding and customization options
ScreenConnect vs. LogMeIn Central
LogMeIn Central is a sister product of LogMeIn Rescue providing users who want remote access functionality for their machines, employees, or customers. Technically Central seems like a good product, many of the UI elements and features are similar to ScreenConnect. However, LogMeIn also stacks on Pro licenses to gain much of the additional functionality users may need.
Often, users will be forced to choose between LogMeIn Rescue or LogMeIn Central in conjunction with add-ons for mobile support, mobile clients, and LogMeIn Pro licenses—so the costs add up quickly. LogMeIn Pro licenses are based not on the number of techs but on the number of machines you support prices on the LogMeIn website list $40-$70 per machine.
ScreenConnect bundles our remote access functionality with our core product, so there are no additional costs. There are also no limitations as to the number of machines you can support.
If you are looking for an easy hosted solution LogMeIn Rescue may be a good fit. In turn, you will be paying a premium. ScreenConnect is all-inclusive solution that is a more affordable alternative.