Citrix's GoToAssist software leads the hosted remote support industry. Citrix offers two versions of their remote support solution, GTA for IT Professionals and GTA Corporate, as well as separate packages for remote access (GoToMyPc) and meeting capabilities (GoToMeeting). Being a hosted tool, GoToAssist requires interfacing with third party servers and charges monthly fees.
GoToAssist does a great job of enticing companies with GTA Express pricing of $69 per month. It’s a breeze until you need additional features and functionality. To get a more robust feature set you must purchase the Corporate (which doesn't include remote access). ScreenConnect is an all-inclusive package for support, access and meetings and was specifically developed to offer an alternative to the hosted solutions like GoToAssist. ScreenConnect is self-hosted and a one-time price point of $325.
ScreenConnect vs. GTA
How does ScreenConnect compare to GTA?
It is very hard to do a direct comparison of ScreenConnect to Citrix's GoTo line because ScreenConnect is an all-inclusive package for support, access and meetings while GoTo uses an a la carte approach.
Additionally, the GoTo software packages are SaaS-based, or hosted, which requires you to pay monthly or yearly fees, while ScreenConnect is self-hosted, so you don't have to pay any recurring fees.
Citrix breaks apart their solutions: GoToMyPC ($100/yr/computer), GoToAssist ($660/yr), GoToAssist Corporate ($1,428/yr), GoToMeeting ($468/yr/25 attendees). ScreenConnect probably compares most closely to GoToAssist Corporate ($119) but Corporate does not include access or meeting capabilites. To get those you will also have to purchase either GoToAssist or GoToMyPC Corporate for access and GoToMeetings for meetings. We realize that you may not need all these feature sets, but ScreenConnect still has a 2.7 positive ROI versus GTA Corporate licensing plans.
1 Some comparisons:
One home user needing access to 1 computer for 5 yr: 1x SC $325 vs 1x GoToMyPC $10/month ($600)= 1.8x
One-man IT shop needing remote support and access for 3 yr: 1x SC $325 vs 1x GTA 3 yr $828 ($2,484)= 7.6x
IT shop needing remote support and access for 3 yr: 1x SC 5 pack $1,400 vs 1x GTA 3 yr $828 ($12,420)= 8.9x
Large company with 20 technicians needing remote support for 3 yr: 1x SC 20 pack $5,000 vs 20x GTA Corp 3 yr $1,428 ($85,680)= 17x
2 Based on GTA Corporate plans $1,428/yr for each technician.
3 Our data is based on published website plans. But we have heard of GTA giving volume discounts.