The remote support and access product line is broken into quite a few products some of the most commonly mentioned to our team include: GoToAssist Remote Support, Service Desk, and GoToAssist Corporate.
According to the FAQ Corporate is a multi-agent product that provides advanced administrative, collaboration, and customer-queuing functionality not present in GoToAssist. Corporate does not have integrations into Service Desk. The FAQ also denotes that the corporate does not include the ability to view and control unattended machines.
GoToAssist Remote Support
This is the package most commonly compared to ScreenConnect. It provides unattended access, remote support, and provides mobile support functionality. Similar to ScreenConnect this product also provides a lot of cross compatibility to Windows, Mac, Android, iOS, and more.
From time to time we get questions regarding how we stack up to Express. According to the FAQ, Express is now part of GoToAssist Remote Support. So our answers to these questions will lean toward that product.