How does BOMGAR® work?
They provide on-premises remote support that provides remote support, access, and meeting capability, they also sell their own hardware with the solution. The hardware comes in several flavors ranging from the B200™ to the B400™ (the B100™ suffered an "EOL" (end of life) in 2013), as well as, a virtual appliance.
The differing appliances are designed to support companies of various sizes. The remote support software itself is quite feature-rich, with everything from a long list of manager options to some nifty drawing utilities.
Why choose ScreenConnect instead?
There are a lot of good products in the market and very few that offer self-hosted options. We don't challenge that many of them make great products; but we do challenge the ROI for small and midsized businesses. The overall cost are 10-12 times an equivalent ScreenConnect license1, 2, 3. If you are considering BOMGAR® or renewing your support, try our free trial of ScreenConnect first. Even if you don't choose us it will give you a good negotiating tactic to ask for a discount!
How does ScreenConnect compare?
The self-hosting aspect and concurrent licensing options are similar. The BOMGAR® solution does (currently) have more features than ScreenConnect. But we believe many professionals will be paying for a lot of features they never use. ScreenConnect embodies all the features of a reputable remote support product and we do them well.
Update! Some of the biggest requests we have had from customers that have switched products have been added to our product with our 4.0 release. Including command line access, Wake-On-LAN, improved organization of unattended clients, and more granular session logging.
Does ScreenConnect have JUMP™ Clients?
We provide persistent clients that can be used to access a computer without end-user assistance. Unattended remote sessions with ScreenConnect allows for unlimited unattended connections while BOMGAR® limits the number of JUMP™ clients dependent upon on your appliance.
Does ScreenConnect sell hardware?
No, ScreenConnect is software only and sorry, we don't have any overpriced computers laying around we want to sell. This allows you the freedom to choose how and where you want to install. This eliminates any yearly fees for hardware related maintenance4 and more versatility, users can install in their network, DMZ, or via a VPS service.