Security You Can Count On

Providing remote desktop control or access in a secure fashion is paramount when selecting a remote support application. ScreenConnect was designed from the ground up to provide a scaled security approach to fit the organizational needs of companies ranging from small to large in size.

Your job is to help your customers, and our job is to help you accomplish that in the most efficient and secure manner possible.

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Start with your technicians

Not all technicians are created equal, and neither are organization security and compliance needs. ScreenConnect provides a host of features that will help control access to your remote support solution while keeping the process simple.

• Custom role-based granular permission levels
• Supports both Windows and Forms Authentication
• Full LDAP and Active Directory integration
• Review auditable reports for each support session
• Save screen recordings of each remote support session

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Encrypt your data

All data passing between host and guest systems is fully encrypted and protected from unauthorized access. This includes all screen data, file transfers, key strokes, and chat messages. ScreenConnect employs a 256 bit AES encryption algorithm, similar to that used by many banking and government institutions.

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Protect your customers

Allowing remote access to a computer or server can often be a stressful activity for customers. Keeping the remote session completely transparent and granting your customers control over the beginning and the end of the process can go a long way to helping them relax.

• Permission based remote support solution requires the client to actively approve all connections
• Customizable dialog to obtain customer permission before session begins
• Customers can choose to end the session anytime
• No prior software installations or persistent clients required
• Remote support solution leaves NO footprint on the customer machine

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Control your environment

Since ScreenConnect is a self-hosted remote support solution, none of the data between the host and guest are routed through third party servers. In accordance with many compliance regulations, such as PCI, you have complete ownership to control where the data flow and which security measures are put in place for protection.

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Learn more about ScreenConnect security

We have a variety of knowledge articles that you might find useful and informative, ranging in topics from our system architecture to branding and customization. Here are a few you might find useful:

• ScreenConnect System Architecture
• Role Based Security
• ScreenConnect System Log Files
• Integrating SSL Certificate with ScreenConnect