ScreenConnect is a self-hosted web application. The software is OWNED by you, not RENTED. Once installed in your environment of choice, the centralized tool can be accessed by your entire team anywhere there is an internet connection.
The first step is choosing the right machine for your install. Since ScreenConnect is a web application, choose a reliable, stationary machine—central to your team.
Your ScreenConnect becomes the central access point for facilitating connections and managing sessions. There is no additional software needed; no firewall changes. Everything is delivered from Your ScreenConnect.
Now lets take a look at how a remote support session works.
Customer contacts support
When a customer experiences a problem they reach out to tech support through email, phone, smoke signals, basically anyway they can.
Tech creates a support session
The saintly support tech fields the request and solves the problem by:
Guest receives client
Guest receives client
Clients are deployed on-demand, so no prior setup is required.
Technician connects to guest
Remote support client is deployed on-demand to technician from Your ScreenConnect.
Tech can now control machine
The tech can see the guest machine, control keyboard and mouse. The tech also has access to various tools such as reboot, file transfer, toolbox, clipboard, and dozens more.
Customer problem resolved
Customer computer is fixed, the client is automatically removed, and the world is good again.
After installed, Your ScreenConnect application provides remote access capability. This allows the technicians to create a custom installer package that can be distributed to machines creating a persisent connection.
Create a new installer file
Login to Your ScreenConnect installation. Use the Build Installer button to create an unattended client that you can then deploy.
Distribute the client
Take the client you created and distribute it to customers via email, Group Policy, during support sessions, via your website, or other methods.
Client is installed
Once distributed the clients will be installed on the target machines. Once installed the clients establish the secure connection back to Your ScreenConnect.
Clients funnel as they call back
Each client will follow the rules you establish, organizing themselves into groups/folders for management and easy access.
One-click to join session
Technician logs into Your ScreenConnect, clicks on the remote access session, and is instantly connected to the target device.
ScreenConnect includes a meeting component as well. The use model of meetings is very similar to remote support, allowing different groups to share and view screens.
Presenter wants to host a meeting
To get started with a ScreenConnect meeting, the presenter needs to login to Your ScreenConnect.
Login and create the meeting
The meeting organizer can quickly start a meeting by choosing the Create Meeting button on the Host Page.
Invite Participants to meeting
Invite participants directly from ScreenConnect using the invite button. Optionally, grab the link and send it out as a calendar invite using your favorite application.
(several invitation types are available)
Participants join your meeting
Participants can join sessions by entering the provided code or by simply clicking on a link.
Everyone will love your meetings
We have no pre-defined limits on number of participants. ScreenConnect meetings can be accessed from a computer, laptop, or a mobile device.
We spent a lot of time working on a Flash demo before Apple decided to start hating on Flash. We didn't want to throw it away so its here as our legacy to Flash.
So spin the wheels, hover over the objects, and have fun watching our demo! (Voice over provided by famous grade school teacher).