Central web application serves as the meeting point between your technicians and customers [5 sec clip]

Access from anywhere gives you the ability to deal with issues wherever there is an internet connection

Zero-install clients avoid waiting for customers to fumble through installation [5 sec clip]

Intelligent launching selects the easiest deployment method regardless of platform

Seamless firewall traversal for both technicians and customers makes life easier on everyone

Proxy traversal is not an issue, as ScreenConnect uses system settings to establish the connection

No administrator access is required for technicians or customers to join a session

Multiple session support allows technicians work on multiple sessions simultaneously [5 sec clip]

Collaborate with another technician to both work on a single session simultaneously

Configuration with domain name and custom ports for any combination of access points

Automatic reconnection keeps you connected when network conditions are poor

Log on or log off the system and ScreenConnect maintains the connection

Reboot machines through ScreenConnect or otherwise, and clients reconnect afterwards

Ad-hoc support sessions allows for quick session creation and simple connections for users [5 sec clip]

Multiple invitation methods options include email invitations, session codes, and publicly visible [5 sec clip]

Email invitations can be delivered via preconfigured templates or through manual composition [5 sec clip]

Unlimited unattended connections make it easy to deploy and manage remote access clients

Generate MSI packages to automatically deploy persistent connections via Group Policy or other means [5 sec clip]

Organize and secure your sessions with dynamically defined session groups

Remotely upgrade unattended clients to make sure they are up-to-date [5 sec clip]

Remotely uninstall the clients at any time, great way to get rid of those customers you don't like [5 sec clip]

Remotely relabel unattended clients to change organization or identification [5 sec clip]

Unlimited technician accounts with any type of license purchase

Transfer sessions from one technician to another technician [5 sec clip]

Add notes to sessions for organization, compliance, or billing purposes [5 sec clip]

Control and view machines through an intuitive, fully functional client [5 sec clip]

Unlimited participants can join and hopefully pay attention to your online presentations

Send Ctrl+Alt+Del command easily to the customer machine

User Account Control (UAC) is not a problem as prompts are displayed and controled by users [5 sec clip]

Chat with customers through an out-of-the-way interface [5 sec clip]

Take screenshots instantly and they are named and saved automatically [5 sec clip]

Screen recordings are saved in .avi format locally for the user [5 sec clip]

Screen blanking lets technicians work without customers looking on

Reboot the machine to normal or safe mode (and reconnect automatically)

Transfer files and folders with menu options

Drag and drop file transfer makes moving files quick and simple [5 sec clip]

Copy and paste file transfer is another option for moving files and folders across machines [5 sec clip]

Reverse screen share to allow the customer to view your desktop

The Toolbox lets you run your favorite tools on the other machine with a single click [5 sec clip]

Centralize your Toolbox to allow any technician anywhere on any device to run the same tools [5 sec clip]

Store security credentials to send to the screen later to make connecting faster and more secure

Adjust screen quality from true color to black and white [5 sec clip]

Work in full screen mode gives you the entire desktop to view and see the client machine

View multiple monitors with ease allows technicians to see every monitor of the remote machine

Select a single monitor if the entire desktop of the remote machine is unwieldy

Scale the client easily to fit the target screen on your desktop [5 sec clip]

Zoom in or zoom out in case your vision isn't as good as it use to be [5 sec clip]

Block customer control so they quit playing with the mouse and keyboard while you're working

Suspend your own control stops you from controlling the guest mouse and keyboard accidentally

Elevate to administrator and service mode to interact with secure prompts

Receive sound from the customer machine to hear what they are listening to on Pandora

Visual and audible alerts let you know when the customer connects to the session

Make a participant the presenter to delegate control of a meeting

Clipboard transfer allows seamless cut and paste to and from remote desktop [5 sec clip]

Terminate participants to kick selected parties off a session

Change any text visible to your customers, including inside client applications

Change images and icons to advertise your company, not ScreenConnect

Change colors of web app and client applications to align with your company and brand

Design your own theme and become the artist

Integrate into your website through a variety of means

Localize the language of the web application and client

Optional disclaimer helps set customer expectations before they join the session

Alter source code of the web app, as it is all included in your installation

Change CSS for more radical visual alterations

Compile plugins for very serious customization

On-premise self-hosting puts you in complete control of your remote control solution

Role-based security provides industry leading security control for each user

Use granular permissions to literally micro-manage user security

Require consent from customers to take control of their machines

256-bit AES encryption for every session is a secure way to package and ship around the data

Video auditing gives you server based video recordings of all sessions for peace of mind and compliance

HIPAA and PCI are just a couple of the supported compliances

Generate session codes automatically and customize the length and structure for improved security

Integrate using LDAP & Active Directory to fit like a glove into your enterprise security model

Forms Authentication is an optional, easy to implement authentication alternative

Two Factor Authentication provides an additional level of authentication

SSL-enable the web app for an additional layer of security

XML session files contain comprehensive information about every session and meeting

Generate reports from easily interpreted XML session files