Does your business card have your printer’s name? Does your voicemail, have your phone company’s name? Do all of your corporate emails say powered by your ISP? The job of a good software application is not to utilize you as a marketing arm for their growth but to provide you with the necessary tools to do your job easier and faster.
Brand recognition and awareness can be key attributes to business success. Companies of all sizes strive to keep their name in front of perspective and existing customers. ScreenConnect provides users with a customizable remote support solution, that provides industry leading branding and integration options.
Many remote support solutions are SaaS based, providing remote access and support services through their central web application via a monthly or yearly subscription model. These companies get two wins with each new customer; they grow market share and they build brand awareness with your customers.
The ScreenConnect web application provides:
ScreenConnect is a self-hosted solution; the central web application manages the session connections and resides in your environment on the server, computer, VM, or VPS of your choice. With that freedom comes the ability to establish your own branding, security, and separate your organization as an industry leader.
All data passing between host and guest systems is fully encrypted and protected from unauthorized access. This includes all screen data, file transfers, key strokes, and chat messages. ScreenConnect employs a 256-bit AES encryption algorithm, similar to that used by many banking and government institutions.
Additional branding opportunities:
With this absolute power does come a lot of choices of how your brand is presented to your users. But that is a good problem to have. With ScreenConnect your brand extends beyond the web application to the guest. So what other areas can you customize beyond the web application?
Branding is often more than just your company name and logo; it’s a utilization of colors, patterns, and other design elements that people associate with your company. That is why we provide administrators the flexibility to completely modify the theme of the application.
ScreenConnect provides out of the box about a dozen easily customized themes, along with documentation that explains how to modify the CSS theme to fit your brand.
Theme design allows you to:
What if I’m not a programmer? Can I still do this? Certainly, CSS editing can be pretty simple. it’s typically as straight forward as modifying the color scheme of an existing template.
I have a web developer; will he know what to do? With a web developer you can take our fairly simple CSS design and completely overhaul it to look and feel anyway you want. There are few limitations of how can you can make the page look or additional functionality you can add.
ScreenConnect can be deployed in a variety of ways to make access simple and in line with your existing business processes. Once you have setup ScreenConnect and customized the application, the next choice is how you want to direct customers to the application.
It can be presented as a standalone application that users access using a nice DNS name such as support.mycompany.com. Or you can integrate into an existing webpage using an iframe. An iframe integrates an html target directly into a webpage, providing a simple integration path. We also support but both dynamic and static IP addresses and if you are an ISV ScreenConnect connections can be managed or interfaced directly through your software solution.
iframe - The HTML tag iframe specifics an inline frame used to embed external objects such as an another document or webpage within that HTML page. The frame provides the location and name of the target. What this means is that a single line of HTML code can be added to your website to display the ScreenConnect so that your customers can join sessions.
Sub domain – Another popular option is to setup your own DNS name or sub domain, your team and customers can use for creating and joining sessions. One of our installations is http://live.screenconnect.com. Using either a Dynamic IP address and setting up a dynamic DNS name or a static IP and linking DNS, this is a powerful option that is clean and very professional.
Although 99% of ScreenConnect can be branded and customized from the Administration/Appearance tab there are a few elements that remain with the product name. For some companies it may be very important to have 100% branding or the ability to integrate into your own existing solution or software product.
Via your own code signing certificate, organizations can completely replace all aspects of the ScreenConnect name and logo. This includes the service names, code signing certificate prompt when customers first join a session, the client names, and the task tray icon.
Some ISVs may want to provide access to create and join sessions through their own software, or have clients launch or start sessions via a native client. There are many organizations who currently use ScreenConnect as their remote support and remote access solution, and unless you recognize the feature set you would never know.
We provide a host of resources and options for customers who need the extended branding, customization, or integration options.
Advanced customization section of forum – This is a great place to ask questions, request help, or post your own scripts and plugins. Via our advanced customization and tips and tricks sections of the forum our developers will assist you with code samples or exchange ideas.
Plugins and Scripts – Would you like to add a feature to ScreenConnect or maybe remove one? We provide a full service custom development team. Our project guys will work with you to outline your needs and then on the best implementation for both short and long term deployment.
Open Architecture – Are you a programmer, have your own programmers, or maybe you have a friend who dabbles in C++ or .NET programming. We provide access, documentation, and support via our forum for anyone who wants to modify or customize ScreenConnect to fit your needs.
OEM and custom development – For those entrepreneurs and ISVs, whether you want to start your own remote support hosting company or provide a solid remote support or remote access to your existing product line; ScreenConnect is well suited to fit these needs. ScreenConnect can be easily integrated and customized to provide your customers with cross functional capability to support Windows, Mac, and Linux systems. We provide both training and development services including custom client and mobile development.
We have a variety of knowledge articles that you might find useful and informative, ranging in topics from our system architecture to branding and customization. Here are a few you might find useful: