Maximize Compatibility

Are you looking for a remote support solution that supports connections between Windows and Mac? Or maybe you need to support a Linux server from your Mac? Maybe you are always on the road and the ability to use your Android device or iPad to connect to systems would be really helpful.

ScreenConnect is the one-stop answer to all these tribulations. Offering multi-platform remote support, remote access, and remote meeting in an easy-to-use, cost-effective package. Our goal is to provide an all-inclusive remote solution that “just works”. To keep pace with the rapidly evolving operating system market, we provide new releases with upgrades and enhancements on a quarterly basis.

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Microsoft Windows

Windows is the most widely used operating system among consumers and businesses. ScreenConnect provides a comprehensive set of features targeted specifically at supporting Windows.

Supported operating systems:

• Windows 2000
• Windows XP, 32 and 64 bit
• Windows Vista, 32 and 64 bit
• Windows 7, 32 and 64 bit
• Windows 8, 32 and 64 bit
• Windows Server 2003, 32 and 64 bit
• Windows Server 2008, 32 and 64 bit

As Windows evolves—with service pack updates, security changes and operating system overhauls, it is important that your remote support solution keep pace. ScreenConnect is fully compatible with Windows operating systems for remote support and remote access including the always tricky User Account Controls (UAC). For unattended support we provide a configurable .msi installer that can be deployed ad-hoc or via Group Policy.

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Apple OS X (Mac)

With a loyal following of customers from around the world, Apple’s OS X is one of the fastest growing operating systems. ScreenConnect provides a comprehensive feature set supporting Mac OS for both technicians and client machines.

Supported operating systems:

• Mac OS X 10.5 Leopard
• Mac OS X 10.6 Snow Leopard
• Mac OS X 10.7 Lion
• Mac OS X 10.8 Mountain Lion

ScreenConnect currently offers remote support and remote access for OS X. With each update, we look to enhance and upgrade our support making ScreenConnect a great Mac remote support solution.

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Linux distributions

Linux is arguably the most popular server operating system and growing every year. Here at ScreenConnect we love the penguin; from the start ScreenConnect has supported Linux and we have added features with each release to further extend our support of the various derivatives. The ScreenConnect client for Linux can be used for both host and guest connections, along with full remote support,unattended access, and for meeting purposes.

Supported Linux distributions:

• Fedora
• Linux Mint
• open SUSE
• Ubuntu
• Most others

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iOS (iPhone, iPad, iPod)

To keep up in today’s fast-paced, on-the-go environment, society is becoming more dependent on mobile platforms. Staying productive while we are stuck in traffic, at the airport, or while waiting for our significant other is important to keep business rolling.

That is why ScreenConnect fully supports the use of all iOS devices by technicians to host a session and connect to Windows, Mac or Linux machines easily and securely. The ScreenConnect mobile client can be downloaded from the App Store for free and can be used by technicians to remotely support customers.

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Android

Since its 2008 release Android has gained popularity among consumers and gadget gurus. Manufacturers such as HTC, Samsung, and Motorola, have adopted Android into their mobile product platform.

Supported versions:

• 2.0 Eclair
• 2.1 Eclair
• 2.2 Froyo
• 2.3 Gingerbread
• 3.x Honeycomb
• 4.x Ice Cream Sandwich
• 4.x Jelly Bean

Android was the first mobile client we released for use by technicians. The mobile client can be downloaded from the Android Marketplace for free and can be used by technicians to remotely support customers. Videos of the Android Client can be found on our YouTube page.

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Internet browsers supported

Our development team goes through great effort to make sure that your favorite browser is supported by ScreenConnect. Regardless of what browser is used by the technician or customer, we keep close tabs on browser releases to make sure ScreenConnect is compatible with the latest and greatest.

Supported browsers:

• Google Chrome
• Microsoft Internet Explorer 7+
• Mozilla Firefox 1.5+
• Opera 9.2+
• Apple Safari 3.0+

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Additional ScreenConnect resources

We have a variety of knowledge articles, videos, and reference material that you might find useful:

• ScreenConnect System Requirements
• ClickOnce Overview
• Android Client Video