Windows Vista Host supporting Mac OS X Guest

Windows Vista Host supporting
Mac OS X Guest

Remote Support at its Best

Use ScreenConnect Remote Support Software to quickly and securely access remote users' screens. With just a few clicks, anyone on any operating system is immediately connected.

ScreenConnect is perfect for:

  • IT Consultants
  • Independent Software Vendors (ISVs)
  • Geo-Dispersed Help Desks
  • University Resident Support

Why ScreenConnect?

Self Hosted Server

Control Uptime and Performance

Self-Hosting provides for ultimate reliability and speed. Reliability is based on the reliability of your own network, not dependent on a 3rd party. Speed is achieved through direct data flow from the remote user network to your own network, without traversing a 3rd party relay.

Windows-Mac-Linux-Android

Maximize Compatibility

We focus ScreenConnect development to ensure it "just works", every time. We know you need not 90%, not 95%, but 100% compatibility. An overwhelming majority of our effort is spent keeping this promise. Android smartphone support.

One Time Purchase Save

One-Time Purchase

Buy software to use forever, without paying forever. Competitive subscription-based remote support software typically costs more per year than ScreenConnect costs over the lifetime.

Customize Palette

Customize the Experience

All messages, colors, and images can be easily edited to closely align with your brand. Basic changes can be made in seconds through the administration panel. Full web source is provided for advanced customization.

Functionality

Screen, keyboard, and mouse control

Lightning-quick screen, keyboard, and mouse control performs great on any connection.

File transfer

Drag and drop file transfer provides quick and simple exchange.

Chat

Chat with your customers during remote support sessions.

Remote reboot

Remotely reboot and automatically reconnect to normal mode or safe mode.

Automatic reconnection

Automatic reconnection retries continuously to reconnect as soon as possible after disconnection.

Clipboard transfer

Clipboard transfer allows seamless cut and paste from technician to customer.

Resizing and scaling

Resizing and scaling manages different size desktops between technician and customer.

Multiple monitor support

Multiple monitor support provides a contiguous view of the entire customer desktop.

Dynamic screen quality

Dynamic screen quality with manual override means ultimate performance and control.

Save screen or copy screen

Save screen as file or copy screen to clipboard allows easy documentation of support sessions.

Record screen video

Record screen video to standard AVI movie files to provide even more documentation.

Custom toolbox

Run shortcuts and utilities quickly on the remote machine with the custom toolbox.


Compatibility

Compatibility
  • Client targeted automatically based on user environment
  • .NET ClickOnce Client compatible with over 99% of Windows machines; bootstrapper installs .NET automatically if not present
  • Java Web Start Client compatible with over 90% of Windows, Mac, and Linux machines
  • Java Android Host Client compatible with Android smart phones including Motorola Droid, HTC Droid Incredible, Nexus One, G1
  • Combined coverage of over 99% of all machines
  • Best UAC support in the industry; Windows Vista, Windows 2008 Server, and Windows 7 all supported seamlessly

Simplicity

Simplicity
  • Quick server install gets you up and running in seconds
  • Works with firewalls and NAT
  • Tiny ~100KB download for your guests
  • ClickOnce and Web Start technologies provides obvious "Run" buttons rather than the sometimes obscure "save, click through warnings, then run" of EXE files
  • Client targeted automatically based on browser of guest, opting for the easiest possible start-up
  • Server install does not require IIS or any existing server configuration

Security

Security
  • Hosts login one of two ways:
    • Internal username/password database
    • Automatic Windows domain security saves time and administration
  • Guests join sessions one of three ways, specified by the host:
    • Click on session
    • Click link in email
    • Type session code
  • Entire session is encrypted:
    • All screen, keyboard, mouse, and file data is protected from 3rd parties
    • AES (Advanced Encryption Standard) 256 bit cipher
    • No SSL setup required

Customizability

Customizability
  • Select one of many predefined visual themes
  • Ability to edit or completely redefine CSS
  • Embeddable within any website
  • Full access to all HTML, CSS, and ASP.NET source code
  • Every message, label, or string is modifiable through resources, allowing different languages to be targeted in the same installation

Advanced Network Solutions Logo

Advanced Network Solutions
Nashville, Tennesse, USA
Company Website
ScreenConnect Website

We love it! The trial was a huge hit with my engineers so we have purchased 3 sessions and it’s running great. We use it for all our remote support. The price point is so much better than the monthly services like LogMeIn Rescue and GoToAssist, and the screen drawing speed is much better than free products like the reverse VNC solution from UltraVNC. Thanks for the follow-up.

- Keith Maune, Owner


Magical Productions Logo

Magical Productions
Valencia, California, USA
Company Website
ScreenConnect Website

Thanks to ScreenConnect for offering the exact product we were looking for. Using competitors that were much more expensive and didn’t offer the flexibility to purchase individual licenses ad-hoc or to be able to run the application on our own server and fully customize the experience was a real frustration, especially when that yearly bill came along. ScreenConnect is fast, easy to setup and manage, easy to customize and does exactly what it says. All of our clients are impressed when they get to our connect page and see their session waiting there for them. Great job!

- Scott Berry, President


AllSportSystems, Inc. Logo

AllSportSystems, Inc.
Raleigh, NC, USA
Company Website

ScreenConnect does exactly what we need. We are frequently complimented on the professional appearance of our remote support solution. Thanks for a great product that "just works"!

- Catherine Hill, Vice President


Goodmans Interior Structures Logo

Goodmans Interior Structures
Phoenix, Arizona, USA
Company Website

While we've been using remote control software for the past ten years, it has stayed within the confines of IT. Because we're now changing our business system, we need to allow our (non-IT) power users to support others users as well. Hosted services allow this, but they're cumbersome and expensive. We deployed ScreenConnect in about two hours; and have already had several user-to-user support sessions. We don't have to deal with platform OS, firewall, or physical location issues. It just works. ScreenConnect is an outstanding solution!

- Steve Miller, CIO


Qikpc Computer Services Logo

Qikpc Computer Services
Bakersfield, California, USA
Company Website
ScreenConnect Website

Here at Qikpc we needed a remote solution that just works with no third party servers, or monthly costs, "locally hosted" and able to reboot in safe mode with no interaction from the client. I have used many other products that cost much more, and those still cannot compete with Screen Connect's usability. If you need a solid remote solution, hands down Screen Connect takes the lead. Thank you for a nice product!

- Andres Garcia, President


Quatral Solutions Inc. Logo

Quatral Solutions Inc.
Sherbrooke, Quebec, Canada
Company Website
ScreenConnect Website

We are very satisfied with ScreenConnect. We have used different programs, even built our own, but none was as simple and effective as ScreenConnect. The most useful feature must be that our technicians can reboot without having to manually reconnect each time. Thanks again for this great product.

- David Cournoyer, CEO


iCube Development Logo

iCube Development
Calgary, Alberta, Canada
Company Website
ScreenConnect Website

After using third party software {VNC, Crossloop, and Radmin} for over 4 years, it became apparent that our technical staff needed something more. The highlight of ScreenConnect was its ability to be hosted on our servers and provide the flexibility we needed to rapidly deploy our own remote control sessions. After using a demo of ScreenConnect I was sold; there is no other product our staff used that provides the functions, features, and ease of installation. – With Mac, Linux, and Windows support combined with clear and no-hassle pricing we exclusively use ScreenConnect and will continue to do so in the future.

- Matthew Kinderwater, Lead Technician


Small Business Computer Consultants, LLC Logo

Small Business Computer Consultants, LLC
Mason, Ohio, USA
Company Website
ScreenConnect Website

This is one of the best tools in our arsenal. We’ve tried a number of similar products and ScreenConnect meets or exceeds all of the others in functionality and reliability.

- Mark Haake, President


Vulcan Steel Structures, Inc. Logo

Vulcan Steel Structures, Inc.
Adel, Georgia, USA
Company Website

We needed a remote support solution that was fast and a very small footprint. After trying several products we decided on ScreenConnect. Our clients love the small download and ease of use. Every session works and the functionality was just what we were looking for. I would recommend this product to anyone who offers remote technical support.

- Michael Casey, IT Director


San Diego Computer Consulting Logo

San Diego Computer Consulting
San Diego , California, USA
Company Website

San Diego Computer Consulting switched from a competing product to ScreenConnect. For less than half the cost we now have a product that works twice as well. Customers can get connected with a tech much faster, from more OS’s and browsers, and with no problems from UAC prompts. Questions and product suggestions have also been quickly and promptly addressed by the ScreenConnect staff. I highly recommend their product to anyone looking for a simple, lightweight, and powerful remote support solution.

- Eli Selig, Vice President


Digital Depot Computers Logo

Digital Depot Computers
Oklahoma City, Oklahoma, USA
Company Website

We love the product!!! It is just what we needed for tech support. ScreenConnect is easy to setup and even easier for customers to use. No long menus, just really simple. You have really taken the K.I.S.S. approach to the software. We purchased the product, have it set up, and have already used the product. In fact in two days we paid for the software. The product saved us 5 hours of driving time round trip to one account. I hope that you continue to use the K. I. S. S. (keep it simple stupid.....I mean system) approach. Too many times companies try to make the product better and make it really hard to use.

- Jim Woolsey, President


Denning Compliance LLC Logo

Denning Compliance LLC
Minneapolis, Minnesota, USA
Company Website

Denning Compliance recently switched to ScreenConnect for remote control operation of our laptops that we ship to banks for conducting security assessments of the bank's internal networks. ScreenConnect is providing better performance and reliability than the WebEx service we used before ScreenConnect. The one-time purchase licensing, the good product support and the customization of ScreenConnect make ScreenConnect perfect for our needs and our budget.

- Steve Bruce, Senior Security Analyst


Coast Computing Logo

Coast Computing
Palm Beach County, Florida, USA
Company Website

I spent the better part of a month previewing eight products. Being a small startup, cost of the product and screen speed were most important. The speed and agility of ScreenConnect is on par with products costing up to 700 percent more. I have had the product little over a month now, and have hosted over 40 sessions. Not one session encountered a major performance issue. In addition, the company is consistently tweaking the program, listening to customer suggestions, and modifying the program to suit user requests. One last thing-- The support department is always available for help; they work with you on any issue related to program functionality. I once presented a question that simple common sense could have answered, however, they never make you feel small and research any problems you may have.

- Paul Falck, Principal


MediPro, Inc. Logo

MediPro, Inc.
Kennesaw, Georgia, USA
Company Website
ScreenConnect Website

Our company used another remote support software for over 7 years and was looking for an alternative solution. I decided to try ScreenConnect along with several other products. ScreenConnect was much faster to connect to the remote machine and much easier for the end user to use. Our support techs rely on ScreenConnect all day and love the product.

- Marc Beck, President


Jones Computer and Networking Logo

Jones Computer and Networking
Greensboro, North Carolina, USA
Company Website
ScreenConnect Website

The majority of our remote support is unattended server access so we did not want to pay monthly fees for ad-hoc, attended support. Yet we still needed a professional, customized solution for those situations. ScreenConnect’s self-hosted software fit our needs perfectly. We’ve been thrilled with its performance, guest compatibility, and ease of use. I recently supported a Windows 7 64-bit client over an intermittent home cable connection – ScreenConnect handled the interruptions and reconnected to my host session flawlessly.

- Harvey McLendon, Owner


Enigma Technologies Logo

Enigma Technologies
Brisbane, Gold Coast, Australia
Company Website

We evaluated many remote solutions before deciding on using ScreenConnect. Some of the other products ticked some boxes, but were lacking in other areas. Others ticked more boxes, but were prohibitively expensive. ScreenConnect ticked all the boxes for us, at a price that met our budget, and has an interface that our remote clients find easy to use.

- Tom Evison, Owner


Database & LAN Solutions, Inc. Logo

Database & LAN Solutions, Inc.
Alexandria, Virginia, USA
Company Website

Your product is great! We have been using GotoAssist for years, but needed more licenses and found the subscription model unpalatable. After reviewing multiple products, we selected ScreenConnect for two primary reasons: ease of use (both by our technicians and our clients) and value. It was easy to integrate into our website, installs quickly at the client, works well with the OSs that we support, is well documented and supported, and has a low TCO. What else could you ask for?

- Jeff Greenspan, President


Bee Dee Bags Pty Ltd Logo

Bee Dee Bags Pty Ltd
Wagga Wagga, New South Wales, Australia
Company Website

ScreenConnect has saved me and our team a lot of time managing and keeping my users happy. They are more confident opening a support session through the web browser, and ScreenConnect makes it much simpler to get the job underway and let me focus on the support.

- Brian Arundell, IT Manager


Geekery for Rent, LLC Logo

Geekery for Rent, LLC
Indianapolis, Indiana, USA
Company Website
ScreenConnect Website

ScreenConnect is already saving my company time and energy! Combine the value license price with the ease of deployment, usage and features and this solution is going to pay back a lot quicker than I expected! I find the licensing to be extremely fair, and the software is rock solid – I’ve not had a customer issue yet! If you’re in the Software business, you can’t afford not to have ScreenConnect in your toolbox.

- Alex Conner, Owner


Skywerks Versisoft Co Ltd Logo

Skywerks Versisoft Co Ltd
Renton, Washington, USA
Company Website
ScreenConnect Website

We have several application both old (DOS Based) and GUI application. ScreenConnect was the only one we found to perform under the old text environment as well as GUI. Well done guys. Great pricing as well.

- Martyn Olliver, CTO


Computer Specialist, Inc. Logo

Computer Specialist, Inc.
Livonia, Michigan, USA
Company Website
ScreenConnect Website

ScreenConnect is an awesome app. I've been looking for an internally-hosted, self-contained software product for this that didn't require a subscription fee. Your product is great, the price is great, and the support is great. What more do you need to know?

- Frank Christopher, President


5c Services Ltd. Logo

5c Services Ltd.
Builth Wells, Powys, UK
Company Website

We find ScreenConnect invaluable. Pricing is simple (unlike competitors) and updates frequent. We need a simple customisable product which just works and found ScreenConnect to do just that with support which is second to none!

- Mike Cook, Technical Director


Atlas Professional Services, Inc. Logo

Atlas Professional Services, Inc.
Tampa, Florida, USA
Company Website

We’ve tried many solutions, but were ultimately looking for something to purchase outright and seamlessly integrate into our web site. ScreenConnect provides a seamless and perfect solution. It has eliminated all client-side requirements and allows us to quickly connect and service our customers. Thanks for a great product.

- Dwayne Anderson


Greystone Technology Group, Inc. Logo

Greystone Technology Group, Inc.
Denver, Colorado, USA
Company Website

We are extremely happy with how well ScreenConnect has helped us improve the service we provide our clients. The product was easy to install and support has been great. Most importantly it’s worked when we needed it to. When a client needs our help, we want to connect quickly without increasing their frustration. ScreenConnect has allowed us to do that.

- Peter Melby


Netvanced Logo

Netvanced
NA Barneveld, Netherlands
Company Website
ScreenConnect Website

I like your amazing tiny, but so powerful remote support tool! I've translated the tool to Dutch for my customers and integrated my company logo. Yesterday, I've ordered (and got) a license for one concurrent user. The program is also not very expensive!

- Richard van Steenbergen


Buzz Consulting Company Logo

Buzz Consulting Company
Oklahoma City, Oklahoma, USA
Company Website
ScreenConnect Website

We are a small IT Consulting company and often find ourselves in situations where we need to be two places at once! We love having such a user-friendly tool to use when we need immediate access to one of our clients’ PCs in a crunch. Your ScreenConnect solution has helped us grow our business efficiently and deliver the high quality customer service which distinguishes our company from our competitors.

- Ellen Bebout and Phil Thompson, Owners


Senick Consulting, LLC Logo

Senick Consulting, LLC
Mount Holly, New Jersey, USA
Company Website
ScreenConnect Website

An extremely easy and cost effective method of providing remote support.

- Joseph Senick, CTO


Digital Access Network Pty Ltd Logo

Digital Access Network Pty Ltd
Auburn, New South Wales, Australia
Company Website

We use ScreenConnect to provide remote assistance to our clients. It is a simple, fast and very affordable product. I would recommend ScreenConnect to any IT company.

- Dan Mandich, Managing Director

Windows Vista Host supporting Mac OS X Guest

Windows Vista Host supporting
Mac OS X Guest

Support Multiple Guests Simultaneously

Support Multiple Guests Simultaneously

Administration Status Tab

Administration Status Tab

Administration Security Tab

Administration Security Tab

Administration Mail Tab

Administration Mail Tab

Administration Appearance Tab

Administration Appearance Tab

Administration Preview Theme

Administration Preview Theme

Guest Entering Invitation Code

Guest Entering Invitation Code

Guest Ready to Join Session

Guest Ready to Join Session

Guest Confirmation Click-Through

Guest Confirmation Click-Through

Guest Connected

Guest Connected

Guest Selecting Listed Session

Guest Selecting Listed Session

Guest Alternate Connection Options

Guest Alternate Connection Options

Host Creating Session

Host Creating Session

Host Confirmation Click-Through

Host Confirmation Click-Through

Host Connected

Host Connected

Promotional

ScreenConnect Brochure

ScreenConnect Datasheet

Elsinore Technologies Brochure

ScreenConnect Enterprise Datasheet


Case Studies

Atkins Case Study


Newsletters

May 2010 Newsletter

July 2010 Newsletter


Press Releases

ScreenConnect 1.6 Press Release

ScreenConnect 1.7 Press Release

ScreenConnect HDI Press Release


Copyright 2009 by Elsinore Technologies Inc., About Us, Privacy Statement
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