Windows Vista Host supporting Mac OS X Guest

Windows Vista Host supporting
Mac OS X Guest

Remote Support at its Best

Use ScreenConnect Remote Support Software to quickly and securely access remote users' screens. With just a few clicks, anyone on any operating system is immediately connected.

ScreenConnect is perfect for:

  • IT Consultants
  • Independent Software Vendors (ISVs)
  • Geo-Dispersed Help Desks
  • University Resident Support

Why ScreenConnect?

Self Hosted Server

Control Uptime and Performance

Self-Hosting provides for ultimate reliability and speed. Reliability is based on the reliability of your own network, not dependent on a 3rd party. Speed is achieved through direct data flow from the remote user network to your own network, without traversing a 3rd party relay.

Windows-Mac-Linux

Maximize Compatibility

We focus ScreenConnect development to ensure it "just works", every time. We know you need not 90%, not 95%, but 100% compatibility. An overwhelming majority of our effort is spent keeping this promise. Vista UAC is seamless.

One Time Purchase Save

One-Time Purchase

Buy software to use forever, without paying forever. Competitive subscription-based remote support software typically costs more per year than ScreenConnect costs over the lifetime.

Customize Palette

Customize the Experience

All messages, colors, and images can be easily edited to closely align with your brand. Basic changes can be made in seconds through the administration panel. Full web source is provided for advanced customization.

MediPro, Inc. Logo

MediPro, Inc.
Kennesaw, Georgia, USA
Company Website
ScreenConnect Website

Our company used another remote support software for over 7 years and was looking for an alternative solution. I decided to try ScreenConnect along with several other products. ScreenConnect was much faster to connect to the remote machine and much easier for the end user to use. Our support techs rely on ScreenConnect all day and love the product.

- Marc Beck, President


Database & LAN Solutions, Inc. Logo

Database & LAN Solutions, Inc.
Alexandria, Virginia, USA
Company Website

Your product is great! We have been using GotoAssist for years, but needed more licenses and found the subscription model unpalatable. After reviewing multiple products, we selected ScreenConnect for two primary reasons: ease of use (both by our technicians and our clients) and value. It was easy to integrate into our website, installs quickly at the client, works well with the OSs that we support, is well documented and supported, and has a low TCO. What else could you ask for?

- Jeff Greenspan, President


Bee Dee Bags Pty Ltd Logo

Bee Dee Bags Pty Ltd
Wagga Wagga, New South Wales, Australia
Company Website

ScreenConnect has saved me and our team a lot of time managing and keeping my users happy. They are more confident opening a support session through the web browser, and ScreenConnect makes it much simpler to get the job underway and let me focus on the support.

- Brian Arundell, IT Manager


Geekery for Rent, LLC Logo

Geekery for Rent, LLC
Indianapolis, Indiana, USA
Company Website
ScreenConnect Website

ScreenConnect is already saving my company time and energy! Combine the value license price with the ease of deployment, usage and features and this solution is going to pay back a lot quicker than I expected! I find the licensing to be extremely fair, and the software is rock solid – I’ve not had a customer issue yet! If you’re in the Software business, you can’t afford not to have ScreenConnect in your toolbox.

- Alex Conner, Owner


Skywerks Versisoft Co Ltd Logo

Skywerks Versisoft Co Ltd
Renton, Washington, USA
Company Website
ScreenConnect Website

We have several application both old (DOS Based) and GUI application. ScreenConnect was the only one we found to perform under the old text environment as well as GUI. Well done guys. Great pricing as well.

- Martyn Olliver, CTO


Computer Specialist, Inc. Logo

Computer Specialist, Inc.
Livonia, Michigan, USA
Company Website
ScreenConnect Website

ScreenConnect is an awesome app. I've been looking for an internally-hosted, self-contained software product for this that didn't require a subscription fee. Your product is great, the price is great, and the support is great. What more do you need to know?

- Frank Christopher, President


5c Services Ltd. Logo

5c Services Ltd.
Builth Wells, Powys, UK
Company Website

We find ScreenConnect invaluable. Pricing is simple (unlike competitors) and updates frequent. We need a simple customisable product which just works and found ScreenConnect to do just that with support which is second to none!

- Mike Cook, Technical Director


Atlas Professional Services, Inc. Logo

Atlas Professional Services, Inc.
Tampa, Florida, USA
Company Website

We’ve tried many solutions, but were ultimately looking for something to purchase outright and seamlessly integrate into our web site. ScreenConnect provides a seamless and perfect solution. It has eliminated all client-side requirements and allows us to quickly connect and service our customers. Thanks for a great product.

- Dwayne Anderson


Greystone Technology Group, Inc. Logo

Greystone Technology Group, Inc.
Denver, Colorado, USA
Company Website

We are extremely happy with how well ScreenConnect has helped us improve the service we provide our clients. The product was easy to install and support has been great. Most importantly it’s worked when we needed it to. When a client needs our help, we want to connect quickly without increasing their frustration. ScreenConnect has allowed us to do that.

- Peter Melby


Netvanced Logo

Netvanced
NA Barneveld, Netherlands
Company Website
ScreenConnect Website

I like your amazing tiny, but so powerful remote support tool! I've translated the tool to Dutch for my customers and integrated my company logo. Yesterday, I've ordered (and got) a license for one concurrent user. The program is also not very expensive!

- Richard van Steenbergen


Buzz Consulting Company Logo

Buzz Consulting Company
Oklahoma City, Oklahoma, USA
Company Website
ScreenConnect Website

We are a small IT Consulting company and often find ourselves in situations where we need to be two places at once! We love having such a user-friendly tool to use when we need immediate access to one of our clients’ PCs in a crunch. Your ScreenConnect solution has helped us grow our business efficiently and deliver the high quality customer service which distinguishes our company from our competitors.

- Ellen Bebout and Phil Thompson, Owners


Senick Consulting, LLC Logo

Senick Consulting, LLC
Mount Holly, New Jersey, USA
Company Website
ScreenConnect Website

An extremely easy and cost effective method of providing remote support.

- Joseph Senick, CTO


Digital Access Network Pty Ltd Logo

Digital Access Network Pty Ltd
Auburn, New South Wales, Australia
Company Website

We use ScreenConnect to provide remote assistance to our clients. It is a simple, fast and very affordable product. I would recommend ScreenConnect to any IT company.

- Dan Mandich, Managing Director

Functionality

  • Screen, keyboard, and mouse control
  • File transfer
  • Chat
  • Remote reboot with automatic reconnect to Normal Mode or Safe Mode
  • Automatic clipboard transfer
  • Automatic resizing
  • Automatic multiple monitor support
  • Automatic reconnection of lost connection
  • Multiple scaling modes
  • Save screen as image file
  • Copy screen to clipboard
  • Record screen to standard AVI movie file

Compatibility

  • Best UAC support in the industry; Windows Vista, Windows 2008 Server, and Windows 7 all supported seamlessly
  • Client targeted automatically based on user environment
  • .NET ClickOnce client compatible with over 99% of Windows machines; bootstrapper installs .NET automatically if not present
  • Java Web Start client compatible with over 90% of Windows, Mac, and Linux machines
  • Combined coverage of over 99% of all machines

Simplicity

  • Quick server install gets you up and running in seconds
  • Works with firewalls and NAT
  • Tiny ~100KB download for your guests
  • ClickOnce and Web Start technologies provides obvious "Run" buttons rather than the sometimes obscure "save, click through warnings, then run" of EXE files
  • Client targeted automatically based on browser of guest, opting for the easiest possible start-up
  • Server install does not require IIS or any existing server configuration

Security

  • Hosts login one of two ways:
    • Internal username/password database
    • Automatic Windows domain security saves time and administration
  • Guests join sessions one of three ways, specified by the host:
    • Click on session
    • Click link in email
    • Type session code
  • Entire session is encrypted:
    • All screen, keyboard, mouse, and file data is protected from 3rd parties
    • AES (Advanced Encryption Standard) 256 bit cipher
    • No SSL setup required

Customization

  • Select one of many predefined visual themes
  • Ability to edit or completely redefine CSS
  • Embeddable within any website
  • Full access to all HTML, CSS, and ASP.NET source code
  • Every message, label, or string is modifiable through resources, allowing different languages to be targeted in the same installation
Windows Vista Host supporting Mac OS X Guest

Windows Vista Host supporting
Mac OS X Guest

Support Multiple Guests Simultaneously

Support Multiple Guests Simultaneously

Administration Status Tab

Administration Status Tab

Administration Security Tab

Administration Security Tab

Administration Mail Tab

Administration Mail Tab

Administration Appearance Tab

Administration Appearance Tab

Administration Preview Theme

Administration Preview Theme

Guest Entering Invitation Code

Guest Entering Invitation Code

Guest Ready to Join Session

Guest Ready to Join Session

Guest Confirmation Click-Through

Guest Confirmation Click-Through

Guest Connected

Guest Connected

Guest Selecting Listed Session

Guest Selecting Listed Session

Guest Alternate Connection Options

Guest Alternate Connection Options

Host Creating Session

Host Creating Session

Host Confirmation Click-Through

Host Confirmation Click-Through

Host Connected

Host Connected

Enter your number of technicians and we'll estimate your costs.

Number of technicians:  

Estimated costs based on 10 technicians:

ProductPricingSuggested LicenseTotal Cost Over Period
1 year3 years5 years
ScreenConnect$250 per concurrent session, or $2,500 for unlimited sessions3 concurrent sessions$750$750$750
Bomgar$1,998 per technician10 technician licenses$19,980$19,980$19,980
DualDesk Lite$395 for first concurrent session and $110 for each additional, or $795 for 5 concurrent sessions, or $1,390 for unlimited sessions3 concurrent sessions$615$615$615
Fog Creek Copilot$19.95 per technician per month10 technician licenses$2,394$7,182$11,970
GoToAssist Corporate$150 per technician per month10 technician licenses$18,000$54,000$90,000
GoToAssist Express$69 per technician per month10 technician licenses$8,280$24,840$41,400
Instant Housecall Express$49 per technician per month10 technician licenses$5,880$17,640$29,400
Instant Housecall Professional$89 per technician per month10 technician licenses$10,680$32,040$53,400
LogMeIn Rescue$100 per technician per month10 technician licenses$12,000$36,000$60,000
RapidAssist$179 per technician per month10 technician licenses$21,480$64,440$107,400
RemoteCallNot PublishedUnknown???
Simple Help$595 for 2 concurrent sessions, or $1,995 for 20 concurrent sessions, or $3,995 for 50 concurrent sessions20 concurrent sessions$1,995$1,995$1,995
TeamViewer$699 for 1 concurrent sessions, or $1,399 for first concurrent session and $849 for each additional3 concurrent sessions$3,097$3,097$3,097
WebEx IT Support$150 per technician per month10 technician licenses$18,000$54,000$90,000

Prices change and pricing models don't align exactly, so contact us if you find any inaccuracies.


Copyright 2009 by Elsinore Technologies Inc., About Us, Privacy Statement
Use as alternative to GoToAssist, WebEx IT Support, Bomgar, or LogMeIn Rescue
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