Computer Repair: Delivering excellent customer service with remote support and a smile

Supporting customers over the phone can be a difficult prospect worthy of sainthood. Computer technicians have war stories on everything from explaining that the CD player is not a cup holder to expressing that a right click has no relation to which hand you use.

With over 50,000 shops worldwide and an estimated 26,000 in the US, the computer repair industry is a billion dollar business. The majority of these businesses are small mom-and-pop shops that can’t afford to spend upward of one thousand dollars per year on software licenses. As a technician, regardless if you primarily support your customer’s personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Through our concurrent licensing model and low prices, ScreenConnect provides the right balance of cost and capability for everyone in the small business environment to the large enterprise.

ScreenConnect ROI Statistics

Our competitors pull stats from Gartner or conduct their own “polls”. In response, we decided to pull some data together based on ScreenConnect customer’s opinions. Here is their estimated ROI from using ScreenConnect:

• 90% of companies reduced their onsite visits
• Customer satisfaction increased by 99%
• Technicians saw a 65% increase in first call resolution
• Recognized ROI in one day

Benefits of ScreenConnect

Screenconnect offers a litany of features designed to help both small-business and enterprise-level support technicians. The combined remote support and remote access capabilities offer a combined package for all your remote computing needs. The plug-in architecture promotes expanding and customizing ScreenConnect for your needs, and the ScreenConnect team is available to lend a helping hand. For more information, please contact us contact us.