Each commercially available remote support solution provides a unique set of product features to help differentiate their product from the competition. With so many different products it’s often difficult for consumers to determine if the software is compatible with their environment, has the necessary feature set, and how much it will cost them each year and as they expand.

To assist our customers we are providing a concise comparison of ScreenConnect and a few of the other industry products that we receive frequent questions.

Bomgar provides on-premise remote support with a solution positioned around two key assets their Bomgar “box” and their remote support software. The Bomgar software is quite feature rich, with everything from a manager view to drawing utilities.

ScreenConnect does not have all the bells and whistles that Bomgar offers however ScreenConnect does stand out in simplicity, pricing, and speed.

• ScreenConnect is a software only application with no additional hardware required.
• It takes only a few minutes to get ScreenConnect installed and ready to go.
• ScreenConnect licenses are concurrent and therefore not restricted to a particular user or workstation.
• ScreenConnect offers individual and unlimited licenses at a fraction of the cost of Bomgar.

TeamViewer provides a host of remote support options ranging in price from $750-$2700/license. The TeamViewer product is quite feature complete and supports Mac, Windows, and Linux. TeamViewer also provides a free, non-commercial, use version of their software and an iPhone application.

ScreenConnect and TeamViewer are similar in their on-premise model, however pricing, UI design, and scalability are quite different between the two products.

• ScreenConnect is completely hosted on your environment, providing complete security and customization.
• ScreenConnect licenses are concurrent and not restricted to a particular number of workstations.
• All ScreenConnect software builds are free to customers on active support. We don't charge for major build updates.
• Technicians with access can start a sessions from any computer anywhere, no additional hardware or cost required.

Manufactured by Citrix, GoToAssist is a leader in hosted remote support software. GoToAssist offers both a corporate and express version of their remote support solutions. In addition to remote support they also offer remote access and live meeting software.

ScreenConnect was developed specifically to provide an alternative to hosted solutions like GoToAssist. All hosted tools require interfacing with third party servers and monthly fees.

• ScreenConnect is self-hosted, which means complete security with no expensive monthly fees.
• ScreenConnect is most similar to the GoToAssist Express product in terms of functionality and feature set.
• ScreenConnect speed has been noted as being considerably faster.
• We provide an unlimited license option that is ideal for larger organizations.

Owned by Cisco, Webex is the leading live meeting software provider in the world. They also provide remote support software utilizing a similar framework. Their UI is unframed and the monthly fees are the second highest in the industry.

ScreenConnect has no recurring monthly fees like Webex because it is self-hosted on your network. Hosted solutions like Webex require interfacing with third party servers and require monthly fees for each licensed user.

• ScreenConnect is hosted in your environment, providing complete security and no monthly fees.
• ScreenConnect provides a framed UI designed to optimize performance and efficiency.
• ScreenConnect responsiveness has been noted as being considerably faster, especially over slower connections.
• Single and unlimited license pricing is ideal for enterprise users and customers with larger infrastructure needs.

One of the industry leaders in remote support and remote access software, LogMeIn has 10+ variations of products to support attended, unattended, and mobile users. Their primary competitive product LogMeIn Rescue, operates under a hosted model and provides arguably the longest list of features of all remote support solutions.

LogMeIn is a hosted remote support tool; this means monthly feeds for each individual user. ScreenConnect is hosted on your network, and provides concurrent license options to minimize cost and improve your remote support ROI.

• ScreenConnect has a 2 month positive ROI versus the LogMeIn Rescue ($129/month) individual license pricing.
• Most users who move to ScreenConnect have noted pricing and support as their primary reasons for changing.
• ScreenConnect provides an unlimited license option that is ideal for larger organizations.
• ScreenConnect is self-hosted, so it can be integrated into corporate website and best of all no monthly fees.

VNC and the different variations (UltraVNC, TightVNC, RealVNC, and other variations) are staples in organizations around the world. Each of these tools provides a considerably different feature set and UI, however they are all typically self-hosted and are free or relatively inexpensive.

ScreenConnect is similar to the VNC products in many ways, many of customers have noted that our web portal for establishing connections, software UI, and ability to work with customers without requiring firewall changes as their favorite parts of ScreenConnect.

• ScreenConnect works well with customers on Mac, Linux, and Windows computers.
• We provide phone, email, and remote support for all our products.
• Connection quality and speed are noted as advantages ScreenConnect has over certain VNC tools.
• ScreenConnect has an unlimited license option, that is ideal for universities or other large organizations.