ScreenConnect Remote Support Software

LogMeIn  Alternative 

We are often asked how ScreenConnect compares to LogMeIn. Below, we've outlined some pros and cons along with the key differences between the two offerings. We started by highlighting the top reasons you should consider ScreenConnect as a viable alternative for LogMeIn.

Don't Rent Software

LogMeIn doesn't belong to you, it's rented. Once you stop paying monthly or annual fees, you have nothing to show for it.

Exorbitant Costs

You pay for LogMeIn on a per user basis. Your costs for year 1 are the same as for year 2, 3, 4... You never stop paying!1 With ScreenConnect you pay once.

Fragmented Software

LogMeIn takes an à la carte approach. You'd have to buy 4-5 various installments to get all the functionality ScreenConnect offers in one solution.

Customization

Your customer should see your company name and logo, not ours. ScreenConnect provides nearly 100% branding and customization for increased visibility.

20,000 Foot  View 

Since LogMeIn has a few offerings, let's concentrate on LogMeIn Rescue for a high-level comparison:

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]

 

Self-Hosted

SaaS

Ad hoc Support Sessions

Meetings

Central Manager

Unlimited License Option

Toolbox Feature

Yes

No

Yes

Yes

No

Yes

Yes

No

Yes

Yes

No

No

No

No

DID YOU

KNOW

?

LogMeIn provides more than 14 different products; 9 of which fall into the screen sharing arena. Figuring out which product to use can be hard; paying for each even harder.

LogMeIn Cost Comparison

Below we drew a comparison between 3 concurrent ScreenConnect licenses and updates for 4 years to that of the cumulative annual cost relative to LogMeIn Rescue. This only accounts for the base licensing for LogMeIn Rescue and doesn't include mobile support, apps, Central, or any other tools.1, 2, 3

$12000

$9000

$6000

$3000

Year 1

Year 2

Year 3

Year 4

LogMeIn Rescue

ScreenConnect

4x

Cost difference for 3 licenses of LogMeIn Rescue and ScreenConnect (year 1)

Don't Forget to Add Up the Total...

  • Smartphone support: +$768/license
  • Management/Access: LogMeIn Central +$300/year
  • Access: LogMeIn Pro +$40 to $70/computer/year
  • Android mobile client: +$99/2 computers/year (must have a Pro account)

bio.

Company Name: Elsinore Technologies

Established: 1997

Product: ScreenConnect

Summary: ScreenConnect is a self-hosted remote support solution. Our goal is to develop a simple tool that just works and provides maximum compatibility on a variety of operating systems.

COMMENTARY

ScreenConnect is already saving my company time and energy! Combine the value license price with the ease of deployment, usage and features and this solution is going to pay back a lot quicker than I expected! I find the licensing to be extremely fair, and the software is rock solid – I’ve not had a customer issue yet! If you’re in the Software business, you can’t afford not to have ScreenConnect in your toolbox.

— Alex Conner @ Google Checkout Reviews

Order placed and license key arrived in minutes. I have spoken to them several times and they are always prompt, knowledgeable and professional. I have no hesitation recommending Elsinore Technologies or their ScreenConnect product.

— Shopper @ Google Checkout Reviews

I've used several products before and I will say for ScreenConnect is by far the most cost effective out there. I've used products with no web console and some with. ScreenConnect offers many features that I wish were in some of the more expensive solutions...

— etaftm @ ScreenConnect Forum

After using LogMeIn Rescue for 3 years, I was looking for another product that would offer similar functionality but cost less...I found ScreenConnect...it is so affordable I can purchase 3 or 4 licenses for the cost of one yearly LogMeIn Rescue license. I recommend ScreenConnect wholeheartedly! I have cancelled my LogMeIn Rescue subscription.

— Steve Long @ ScreenConnect Testimonials

I challenge you to find another product with the same feature set for anywhere close to that cost. Before I purchased, I tried every one out there. You just can't find another product like this for anywhere close to this price.

— scottmcd9999 @ ScreenConnect Forum

Every other tool is a PIA to use. A client can call me when I'm driving around town and I can flip it up on my ipad or phone in seconds, SECONDS, that means everything to a customer, that within a minute of them calling you're on their machine.

— ComputerHero @ ScreenConnect Forum

I dare anyone out there to find a similar self hosted remote software with the same feature set for a lower cost!

— bigdessert @ ScreenConnect Forum

LogMeIn

LogMeIn Overview

LogMeIn (LMI) is a hosted (SaaS) based online solution. Many people utilize both their solutions as a way to provide ad hoc remote support, centralized remote access to machines, meetings, and similar functionality.

Their offerings are spread out over 14 unique product lines, each designed with a specific use model in mind. Their products often provide some overlap in functionality, which can be a little confusing when trying to choose which product(s) you will need for your use model.

ScreenConnect vs. LogMeIn Rescue

LogMeIn Rescue (LMIR) is widely recognized as the flagship product for LMI in regards to ad hoc remote support. Ad hoc sessions take place when there isn't a pre-installed client on the machine.

LMI's pricing is probably the most notable difference with LMI charging annually $1188/user, an additional $768 for mobile phone support, and additional fees for the pro account associated with using their mobile apps1, 2, 3. ScreenConnect licenses are a one-time purchase starting at $325 a license with a tiered pricing structure.

Comparing features, performance, and compatibility the tools each have their areas of strengths and weaknesses. From our perspective LMI has a large focus on providing a molded solution for a specific use model; while our approach is more of a toolset that users can pick and choose from depending on their needs.

Probably the biggest technical difference is that ScreenConnect does not require a client to be installed on the customer or tech side. Users can interface with each other through the central web application and the client is deployed on-demand to both sides and removed after the session.

LogMeIn Rescue Feature Differences

While each product could conceivably list hundreds of potential features/functionality, the following are some of the items ScreenConnect provides that were noted as reasons for switching from LogMeIn to ScreenConnect by customers.

  • Multiple session join options for guests including listed sessions
  • Ability for tech to run support from Mac or Linux OS
  • Ability to turn on/off host or guest mouse and keyboard control
  • Wake-On-LAN
  • Conduct meetings with customers
  • Set up a central, organized list of remote access machines
  • Drag and Drop file transfer
  • Extensive branding and customization options

ScreenConnect vs. LogMeIn Central

LogMeIn Central is a sister product of LogMeIn Rescue providing users who want remote access functionality for their machines, employees, or customers. Technically Central seems like a good product, many of the UI elements and features are similar to ScreenConnect. However, LogMeIn also stacks on Pro licenses to gain much of the additional functionality users may need.

Often, users will be forced to choose between LogMeIn Rescue or LogMeIn Central in conjunction with add-ons for mobile support, mobile clients, and LogMeIn Pro licenses—so the costs add up quickly. LogMeIn Pro licenses are based not on the number of techs but on the number of machines you support prices on the LogMeIn website list $40-$70 per machine.

ScreenConnect bundles our remote access functionality with our core product, so there are no additional costs. There are also no limitations as to the number of machines you can support.

Product Licensing

If you are looking for an easy hosted solution LogMeIn Rescue may be a good fit. In turn, you will be paying a premium for the hosting fees. ScreenConnect is a great alternative to rented software. Once you buy ScreenConnect, you own it, and you are free to host the software how you would like, ultimately allowing you to capitalize on your ROI.

Our licensing is a one-time purchase and with that you receive 12 months of software updates. After that initial period our maintenance is optional but the cost is 20% of the equivalent license price.

Ready to give it a try?

Download a free, fully-functional 30-day trial. It's really easy and only takes a few minutes be up and running.

Give us a call if you have questions!

Try It Now!


1 Some comparisons:
1x SC $300 vs 1x LMIR Tech 1 yr $1,188 = 3.6x
1x SC $300 vs 1x LMIR Tech 1 yrs $1,188 + mobile capabilities $768 ($1,956) = 6.5x
1x SC $300 vs 1x LMIR Tech 3 yrs $1,188 ($3,564) = 11.9x
1x SC 5 pack $1,375 vs 5x LMIR Tech 3 yr $1,188 ($17,820) = 13x
1x SC 10 pack $2,500 vs 10x LMIR Tech 3 yr $1,188 ($35,640) = 14.2x
1x SC Unlimited $4,500 vs 15x LMIR Tech 3 yr $53,460 = 11.9x

2 Based on LMIR plans $1,188/yr for each technician, $768.00/yr for Smartphone devices; LMI Central $300 , LMI Pro $99-$449/yr, LMI technician Android client $99/yr/2 computers (must have Pro account)

3 Our data is based on published website plans. But we have heard of LMIR giving discounts.

* LogMeIn, LogMeIn Rescue, LogMeIn Central, and LogMeIn Pro are trademarks belonging to the LogMeIn Corporation, which is not affiliated with Elsinore Technologies, Inc

Copyright 2014 by Elsinore Technologies Inc., Privacy Statement
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