LogMeIn is a hosted remote support tool that charges fees for each individual user. LogMeIn has over ten variations of products to support attended, unattended, and mobile users.
Alternatively, ScreenConnect is hosted on your own network, and provides concurrent licensing options to minimize cost and improve ROI. ScreenConnect has a comparable feature set and costs considerably less than LogMeIn Rescue.
ScreenConnect vs. LogMeIn Questions
How does ScreenConnect compare to LogMeIn Rescue?
LogMeIn Rescue is based on a license per technician model. LogMeIn technicians can log into their console from different workstations but each technician needs to be licensed. A single license for LogMeIn Rescue costs $129 per month or $1,188 per year.
A ScreenConnect license is concurrent so it can be used by multiple technicians. A ScreenConnect license is a one-time price of $325. You get one year of updates and service with each ScreenConnect license. Since LogMeIn Rescue is SaaS based (rented), over time you can save money by opting to purchase ScreenConnect.
We believe our remote support and remote access tools are somewhat equivalent to that of LogMeIn though they may have a few more features. Overall we feel our implementation is strong in most use models and we offer an additional use model, remote meeting. Furthermore, a self-hosted tool provides increased security since it resides inside your own network.
What are the licensing differences?
LogMeIn Rescue license is per technician, while ScreenConnect is concurrent use. Each LogMeIn Rescue Technician can login to their console from different workstations but they each have their own license. With a license, technicians can run multiple simultaneous sessions.
A ScreenConnect license allows multiple technicians access to the host client from any workstation. Each license can run one concurrent session at a time but can have unlimited sessions in the queue.
ScreenConnect vs LogMeIn
If you are looking for an easy hosted solution LogMeIn Rescue may be a good fit. In turn, you will be paying a premium for the hosting fees. ScreenConnect is a great alternative to rented software. Once you buy ScreenConnect, you own it, and you are free to host the software how you would like, ultimately allowing you to capitalize on your ROI.
Why doesn’t ScreenConnect have a personal use or free version of their software?
We have considered releasing a personal use license, but we would only do so if we felt we could provide something that would be different than the current free offerings. We launched ScreenConnect because we felt the industry prices of the competitor—BOMGAR®, LogMeIn Rescue, and various other hosted solutions were too expensive, and the free tools were not reliable.
1x SC $325 vs 1x LMIR Tech 1 yr $1,188 = 3.6x
1x SC $325 vs 1x LMIR Tech 1 yrs $1,188 + mobile capabilities $768 ($1,956) = 6.0x
1x SC $325 vs 1x LMIR Tech 3 yrs $1,188 ($3,564) = 11x
1x SC 5 pack $1,400 vs 5x LMIR Tech 3 yr $1,188 ($17,820) = 12.7x
1x SC 10 pack $2,700 vs 10x LMIR Tech 3 yr $1,188 ($35,640) = 13.2x
1x SC Unlimited $4,000 vs 15x LMIR Tech 3 yr $53,460 = 13.4x
2 Based on LMIR plans $1,188/yr for each technician, $768.00/yr for Smartphone devices
3 Our data is based on published website plans. But we have heard of LMIR giving discounts.
* BOMGAR, BOMGAR BOX, JUMP, B200, and B400 are trademarks belonging to the Bomgar Corporation, which is not affiliated with Elsinore Technologies, Inc