GoToAssist Alternative

ScreenConnect is a self-hosted remote support, meeting, and access solution. ScreenConnect has similar features, functionality and performance without charging monthly fees.

Take a quick look at the primary differences of GoToAssist and ScreenConnect

Mounting Fees

GoToAssist is Saas-based software (rented) and is priced per technician on a yearly or monthly basis. Costs mount up over time.

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Non Comprehensive Solution

GoToAssist offers varying packages including GoToMyPC ($100/yr/computer), GoToAssist ($660/yr), GoToAssist Corporate ($1,428/yr), GoToMeeting ($468/yr/25 attendees). ¹ These modules are priced rather high for their given functionality. You can get a lifetime license of ScreenConnect for less than half what a year of GoToAssist would cost.

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Cost Overview

2.7 month ROI

ScreenConnect has a around a two and a half month positive ROI versus the GTA Corporate licensing plan ($119/month).²

In year one you could buy:

• 1x Unlimited ScreenConnect License ($4,000)
• 10x 16GB iPads ($5,000)
• 6x 17" Dell laptops ($4,200)

In year two and three you could buy:

• A huge diamond
• A car
• A down payment on a house

License Price Comparison

This chart illustrates that ScreenConnect is significantly less expensive than GTA.

-- Key Points

• Hosted in your environment, providing increased security and customizability
• Licenses are not restricted to users, anyone can use your ScreenConnect license
• ScreenConnect offers an unlimited licensing option for large organizations
• Plug-in architecture allows for unlimited customization and integration possibilities
• ScreenConnect can be used forever without paying any reoccurring fees

Learn More

Features

Security

Compatibility

Customizability

COMMENTS :-)

GoToAssist

Citrix's GoToAssist software leads the hosted remote support industry. Citrix offers two versions of their remote support solution, GTA for IT Professionals and GTA Corporate, as well as separate packages for remote access (GoToMyPc) and meeting capabilities (GoToMeeting). Being a hosted tool, GoToAssist requires interfacing with third party servers and charges monthly fees.

GoToAssist does a great job of enticing companies with GTA Express pricing of $69 per month. It’s a breeze until you need additional features and functionality. To get a more robust feature set you must purchase the Corporate (which doesn't include remote access). ScreenConnect is an all-inclusive package for support, access and meetings and was specifically developed to offer an alternative to the hosted solutions like GoToAssist. ScreenConnect is self-hosted and a one-time price point of $325.

ScreenConnect vs. GTA

How does ScreenConnect compare to GTA?

It is very hard to do a direct comparison of ScreenConnect to Citrix's GoTo line because ScreenConnect is an all-inclusive package for support, access and meetings while GoTo uses an a la carte approach.

Additionly the GoTo software packages are Saas-based or hosted which requires you to pay monthly or yearly fees, while ScreenConnect is self-hosted, so you don't have to pay any reoccuring fees.

Citrix breaks apart their solutions: GoToMyPC ($100/yr/computer), GoToAssist ($660/yr), GoToAssist Corporate ($1,428/yr), GoToMeeting ($468/yr/25 attendees). ScreenConnect probably compares most closely to GoToAssist Corporate ($119) but Corporate does not include access or meeting capabilites. To get those you will also have to purchase either GoToAssist or GoToMyPC Corporate for access and GoToMeetings for meetings. We realize that you may not need all these feature sets, but ScreenConnect still has a 2.7 positive ROI versus GTA Corporate licensing plans.