ScreenConnect vs. Bomgar

Bomgar Alternative with Increased Flexibility

Bomgar provides on-premises remote support with a solution positioned around two key assets: the Bomgar Box™ and their remote support software. The Bomgar Box™ comes in several flavors ranging from their B100, to the B400, and a new virtual appliance. Each appliance is designed to support varying company sizes with a balance between price and capability. The Bomgar remote support software is quite feature-rich, with everything from a long list of manager options to some nifty drawing utilities.

We don’t dispute that Joel Bomgar is making a good product; we are challenging the ROI of his product for the small and mid size businesses. If you are thinking about purchasing Bomgar, renewing your support, or purchasing new licenses, take a look at ScreenConnect instead. Even if you don’t choose us it will give you a good negotiating tactic to ask for a discount!

But admittedly we are a bit biased, so we invite everyone to take a free trial of our software and judge for yourself.

Key Points

Bomgar has been the premier self-hosted solution in the industry for years. The solution is quite capable, but in some regards a bit bloated, with a lot of features many clients may not need, but are paying for anyway. The product does offer more bells and whistles than ScreenConnect, but they are proud of their software — very proud. Disregarding the price of the appliance, support, and ongoing maintenance plans, Bomgar license prices are listed at 4 or 5 times that of ScreenConnect. Here are a few of the key points to compare and contrast the two solutions:

• ScreenConnect is a software only-application; Bomgar requires their hardware
• Bomgar is required to service the hardware, leading to downtime and increased costs
• If ScreenConnect encounters a hardware failure, it can be moved to a different server instantly.
• ScreenConnect licensing allows for hot-spares providing more redundancy.
• ScreenConnect provides much more extensive customization possibilities.
• ScreenConnect licenses are concurrent and therefore not restricted to a particular user or workstation. Anyone in your organization can use ScreenConnect.
• ScreenConnect offers individual and unlimited licenses at a fraction of the cost of Bomgar.

ScreenConnect Advantage

Anyone looking for a less expensive solution to Bomgar should take a close look at ScreenConnect. ScreenConnect provides a compelling balance of capability and compatibility, key features include:

• Compatibility with Mac, Linux, and Windows.
• Mobile applications for Android, iPad, iPhone, and iPod Touch mobile devices.
• Plug-in architecture that allows for unlimited customization and integrations.
• Solid remote support software feature set.

We stand by the ScreenConnect feature set, and we hope that you find it to be the best value for your remote support needs.

Try ScreenConnect Today

See how our self-hosted remote support solution can fit your specific needs today. Download your free 30-day fully functional evaluation.