Learn About ScreenConnect

Founded in 1995, Elsinore Technologies is a micro ISV (independent software vendor) focused on providing scalable software solutions for the Information Technology and related sectors. Our team is devoted to analyzing existing and growing markets for gaps and developing software solutions to fill those needs. Headquartered in Raleigh, North Carolina we are only minutes from Research Triangle Park (RTP), a leading hub for high-tech innovation and development.

Where ScreenConnect fits

ScreenConnect was originally conceived as an add-on to our issue management software, IssueNet, and as an alternative solution for our own remote support needs. ScreenConnect was created in 2008 and released to a small handful of IssueNet customers late that year.

The positive feedback from the early adopters helped us identify the gap in the remote support market and helped solidify our decision to productize ScreenConnect as a standalone product. We have a small but dedicated team of individuals who have now grown ScreenConnect into a legitimate contender in the remote support industry. ScreenConnect is as a self-hosted, cost effective, download-and-go solution. We believe ScreenConnect has grown to be a perfect solution for any sized organization.

Development strategy

“Keep it simple and make sure it works!”—that pretty much sums up our CTO Jake Morgan’s design philosophy. Our goal is to consistently release new builds with incremental improvements; introducing the basis for new functionality and collecting feedback from users to refine each subsequent build.

We listen closely to our community, reviewing every request to determine the root issue and prioritize accordingly. This design process lends itself to software that needs to be scalable, flexible, and easily modified to changing industry needs.

Our team tries to be open about what we are working on and happy to discuss product direction with our community. We never promise a new feature until we have seen it implemented and working ourselves.

Find out more about our company at www.elsitech.com.